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Pet parents across the U.S. and Canada have left over 209,470 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Healthy Paws Customer Service is Amazing : )
My high energy 4 year old dog tore the ACL in her knee and needed major surgery that cost $3400. I sent the claim in to Healthy Paws and they got back to me within 24 hrs. Not only about the claim but to see how she was doing before, during and after the surgery. I received a reimbursement check within a week. I would like to say thanks so much for all the compassion everyone at Healthy Paws has shown and for excellent customer service!! I would highly recommend Healthy Paws to all pet owners : )
Insurer: Healthy Paws
By: Greg
Amber
I haven't yet received my insurance check. I am sure it is on it's way. I have to say with all the anguish and stress of dealing with Ambers illness, with the testing and different diagnosis until we can get it right, it is so very draining, but it is also so comforting to know that the trupanion insurance is there working for me. This has been the easiest part of Ambers illness, it is so easy to complete and send the claim form. Then I just sit back and wait for the check. I wish my own medical insurance was so easy. And the only reason the claim took 3+ weeks is that she has now been sick on and off for 3 months not that trupanion is taking a long time with the claim
Insurer: Trupanion Canada
By: cynthia
Amber
I haven't yet received my insurance check. I am sure it is on it's way. I have to say with all the anguish and stress of dealing with Ambers illness, with the testing and different diagnosis until we can get it right, it is so very draining, but it is also so comforting to know that the trupanion insurance is there working for me. This has been the easiest part of Ambers illness, it is so easy to complete and send the claim form. Then I just sit back and wait for the check. I wish my own medical insurance was so easy. And the only reason the claim took 3+ weeks is that she has now been sick on and off for 3 months not that trupanion is taking a long time with the claim
Insurer: Trupanion
By: cynthia
Best Customer Service
I had insurance with other providers for my previous pet. My experience with Embrace has been very good and their service is phenomenal. The claim was settled with in a week. Some one from Embrace followed up to make sure that I received the claim and made sure that everything is OK. I have recommended Embrace to all my friends and I am happy that I signed up with Embrace.
Insurer: Embrace
By: Vijay
Caring for my cat...not worrying about the bills
My furbaby started losing weight, and a physical exam wasn't able to tell us why. My vet suggested running a complete set of labs to get a picture of what was happening. I immediately agreed, and I was thankful I could put my focus on my baby's health and not the bills.My vet completed the claim forms, and I emailed them into Embrace. Within a couple business days, I received an email that my claim had been processed and a check was on its way. I couldn't believe it was that easy. No hassles, no challenges, and no grief. I submitted my claim and that was it.
Insurer: Embrace
By: Christian
Superb, empathetic, wonderful!
My beautiful greyhound was initially misdiagnosed with arthritis, later found to be cancer - osteosarcoma. Trupanion has not only paid 90% of her eligible costs, which are considerable, but also reversed their decision not to pay the bill including the arthritis diagnosis, since it was incorrect. My other hound is also covered by Trupanion, and although thankfully his claims have been for less serious conditions, we received the same level of caring service. I cannot say enough good about them, nor can I thank them enough.
Insurer: Trupanion Canada
By: Mary
Superb, empathetic, wonderful!
My beautiful greyhound was initially misdiagnosed with arthritis, later found to be cancer - osteosarcoma. Trupanion has not only paid 90% of her eligible costs, which are considerable, but also reversed their decision not to pay the bill including the arthritis diagnosis, since it was incorrect. My other hound is also covered by Trupanion, and although thankfully his claims have been for less serious conditions, we received the same level of caring service. I cannot say enough good about them, nor can I thank them enough.
Insurer: Trupanion
By: Mary
ACL Repair Covered
Our young Newfie had to have her ACL repaired recently. Embrace covered almost all the bills associated with the procedure from early diagnoses and conservative treatment right up to Orthopedic second opinion and subsequent surgery.When filing claims Embrace staff reached out to the facilities to obtain the necessary information that I was lacking and ensured the claims were paid in a very timely manner usually with in 3 weeks. They were excellent during this very trying time.
Insurer: Embrace
By: Mike