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What a surprise!
When we adopted our new lab Grady last Feb. and decided this time we would look into pet insurance. Our last two labs lived to be 13 & 15 years old, so it was a no brainer. Little did we know that Grady would need emergency surgery last month. He had eaten the cloth sections of a dog toy which had gotten stuck in his stomach, the strings from the toy had entered his intestines and twisted them. I got him to the vet just in time. Embrace was contacted that day and in less than two weeks, today actually, I deposited a check that covered more than half of the bill. I never give my dogs those type of toys but it was a present from a relative. I never thought we'd need insurance but boy are we lucky. Grady is fine and we feel everyone should know how great this company has been.
Insurer: Embrace
By: Joe
THIS is THE ONE
My Standard Poodle George suddenly became very ill. He started throwing up and in two days also developed diarrhea. I attributed the regurgitation vigorous playing to the heat of Texas summer that is coming on and started feeding him later in the day and earlier in the morning. Once the pooping issues started I knew something more was going on. After pumpkin as a home remedy did not affect either symptom I made a late night trip to the critical care unit of our local vet specialty hospital. George was admitted immediately and was put on IV fluids. Blood was drawn, urine was taken and a fecal analysis was ordered. It was the holiday weekend (of course!) so the lab results came in slowly. The possibility of an obstruction was considered since things were coming out both ends... they ordered x-rays of his chest and his belly, not much was seen so an ultrasound was ordered. Nothing was there except for lots of fluid in his stomach. (thank God he did not need surgery!) FINALLY after a few days in the hospital the fecal came back. It was Giardia!! Now we knew what to do! George was treated with the appropriate medications and after a couple more days of fluids and IV medication he was released to come home. He is still on medication to get him well (2 weeks) and is feeling much better. I can not describe the feeling I had when the staff of the hospital presented me with his estimated bill that first night. It was bad enough that he was so ill- but now the stress of a hu
Insurer: Healthy Paws
By: Darla
Best pup insurance
I decided to get my pup insurance and thank god for that. I filed a claim for his surgery and received payment for it not even a week later. Not to mention their care for my pup, they actually sent me a personalized email pertaining to the recovery of my dog, really felt refreshing to know they care. Amazing service!!Thanks healthy paws for taking care of my puppy!
Insurer: Healthy Paws
By: Charley
Embrace Wellness Program
All expenses submitted have been processed within days. Communication with Embrace is excellent. I highly suggest considering the adding the Wellness Plan to any insurance policy purchased.
Insurer: Embrace
By: Julie
Exceeded my expectations
I normally do not write reviews, but I felt compelled to with Trupanion. My dog, Brady, had a tumor removed with the bill totaling over $2500. Not only did Trupanion authorize the surgery up front, the immediately processed my claim and reimbursed me over $2100(they took out my deductible and 10% copay). The representative I spoke with was very friendly and sympathetic to Brady's illness as well. Trupanion is the best pet insurance company I have ever had.
Insurer: Trupanion Canada
By: Brett
Exceeded my expectations
I normally do not write reviews, but I felt compelled to with Trupanion. My dog, Brady, had a tumor removed with the bill totaling over $2500. Not only did Trupanion authorize the surgery up front, the immediately processed my claim and reimbursed me over $2100(they took out my deductible and 10% copay). The representative I spoke with was very friendly and sympathetic to Brady's illness as well. Trupanion is the best pet insurance company I have ever had.
Insurer: Trupanion
By: Brett
So thankful for the help
I have two 4 yr. old Pit-mix girls, Hapa and Koko. (Sisters) they're active and play hard. One day while playing, Hapa suddenly stopped and limped over to me in obvious pain. I thought "Oh No!" I figured it was a cruciate injury because I had just gone through double TPLO surgeries for both of Koko's back legs.(just made 1 yr.) I took her in and her X-rays proved me right. After Koko's surgeries, which added up to around $10,000 at least, I looked into insurance for them. I found the good reviews and reasonable prices of Healthy Paws to be worth my investment. My husband wasn't so keen at the time, but boy is he sure happy now! There was a bit of confusion and frustration on my part at first. I'd never filed a claim in my life, let alone for my dog. Being the first claim, Healthy Paws needed Hapa's complete medical records. There was a bit of back and forth with the vet. They said they faxed everything and I'd get an email from Healthy Paws saying the records were incomplete. After the second and third notice and seeing the vet records in person saying they were faxed and faxed again. I'd call Healthy Paws and because of the time difference here in Hawai'i, the person would take a message. But then when they'd try to call during their business hours, I'd be at work and couldn't take the call. (My husband and I rappel off of waterfalls) I'm thankful for Healthy Paws persistence, because eventually everyone connected and the records were received and the claim was being pro
Insurer: Healthy Paws
By: Tanya
Kitty ate toy
They did give us a problem about one claim on our other cat because of a "pre-existing condition" (things were taken out of context, we had to get our vet involved, write a letter, fight it). When our kitten recently ate a large toy, he needed surgery to remove it from his small intestine. They were quick, responsive and empathetic - and paid 90% - a huge relief!
Insurer: Trupanion Canada
By: Carrie
Kitty ate toy
They did give us a problem about one claim on our other cat because of a "pre-existing condition" (things were taken out of context, we had to get our vet involved, write a letter, fight it). When our kitten recently ate a large toy, he needed surgery to remove it from his small intestine. They were quick, responsive and empathetic - and paid 90% - a huge relief!
Insurer: Trupanion
By: Carrie
Biggest mistake I made last year
I would give a zero if I could. They are complete liars, scam artists and will say anything for you to join, then not cover a thing. Please please I am begging you, do not get them. We had the second to top tier in coverage, and NOTHING has been covered. One example is the vet documented that he may have a long soft palate but were unsure and wanted to revisit if any problems occurred. Well, he did, and even though it was not discovered until nearly a year later ASPCA refused to cover the surgery because there was mention of a possible issue a year. What's worse is we even called to verify it would be covered 2 weeks before and were told it would!! Or how about when he had a flare-up within the first 30 days of getting insurance, it went away, but came back 56 days later. Again, denied because he suffered the same problem (even though it was resolved) during the waiting period. THIS COMPANY IS A SCAM!!!!! They got nearly $1,000 from us for a year of insurance and covered $0 out of $2100 claims submitted.
Insurer: ASPCA
By: Michele