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Pet parents across the U.S. and Canada have left over 209,630 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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First time use and couldn't be happier!!
Our 5 month old baby French Bulldog Henry wasn't keeping any food down and losing weight rapidly. Within one week we racked up $1900 in vet bills between x-rays, blood work, ultrasound etc. To our dismay, it was only a food allergy and a double ear infection, but Healthy Paws asked no questions and within 10 business days we were cut a check for almost $1300!!! (Less our $100 deductible, 3 office visits and a RX food he was given) It gave us such a piece of mind that we would be reimbursed most of the out of pocket costs and that our baby who means the world to us will always have top notch medical care. Not only were they wonderful with the reimbursement process, I had made several phone calls during because this was my first claim and I wanted to make sure everything was received and they had all they needed. The customer service I experienced before, during and even after was the best I have ever seen. If only all companies had the same customer service as Healthy Paws, the world would be a much better place!
Insurer: Healthy Paws
By: Danielle
Hidden copay
I like the insurance and the ease of filing claims and the prompt attention, But I have the coverage of 100.00 deductable 80% repayment. BUT was not aware of the copay also which took away from my claim.
Insurer: Pets Best
By: Deanna
Highly Recommended!
I got Embrace when I got my first Brussels Griffon as a puppy. She developed some anal gland problems and Embrace never flinched. They even pre-certified her for surgery, but luckily, she never needed it. No question about getting Embrace for my next two Griffs. My first Griff, at seven, has a small mass on her side that the vet recommends we remove and biopsy. I just received the precertification for the full amount, and I received it within 24 hours of sending it to Embrace. Great customer service and they cover everything the Illness and Accident package said they would cover. Nice:)
Insurer: Embrace
By: Kira
Fast accurate reimbursement and customer service from embrac
I love working with this company embrace pet insurance they are fast detail oriented and quick to respond to claims and make payments I am so happy that I joined embrace from my pet insurance needs
Insurer: Embrace
By: Lynne
Fast, Helpful, and Personal Service
We feel so lucky that we took the leap and decided to get pet insurance for our rescue beagle, Jim. Other friends had had mixed experiences, and some told us that they didn't think it was worth it. We are two pretty cautious people so we decided to take the leap, just in case something happened. When Jim came down with some mysterious bumps that required a lot of bloodwork, biopsies, cultures, etc. we were facing huge medical bills. I think it's only then that you can appreciate the value of having a pet insurance that is comprehensive, FAST, and personal. I can't begin to describe what a relief it is to have someone reviewing this series of claims within days of submitting them and having the reimbursement come so quickly. In addition, we get occasional emails asking how he's doing and it really makes me feel like they care about more than the bottom line. If anyone out there is reading this and wondering whether pet insurance is worth it: yes. And if anyone is wondering whether Healthy Paws is the right choice: yes!I would recommend this to any friend or family who asked!
Insurer: Healthy Paws
By: Tiffany
Best experience I have ever had.
Fast and friendly. They actually care about my dog. I wish my insurance company was like this. Had my money in less than a week.
Insurer: Healthy Paws
By: Ethan
Excellent Service
My 3 year old english bulldog was recently diagnosed with idiopathic epilepsy. I had him insured for approximately 2 and a half years prior to this with no issues or claims made. The turnaround time from the time I submitted a claim until I received a check was just under 2 weeks. They covered 90% minus my $500.00 deductable. I am truly happy with the service and recommend Trupanion to friends, family and strangers with animals.
Insurer: Trupanion Canada
By: Mastrokostas
Excellent Service
My 3 year old english bulldog was recently diagnosed with idiopathic epilepsy. I had him insured for approximately 2 and a half years prior to this with no issues or claims made. The turnaround time from the time I submitted a claim until I received a check was just under 2 weeks. They covered 90% minus my $500.00 deductable. I am truly happy with the service and recommend Trupanion to friends, family and strangers with animals.
Insurer: Trupanion
By: Mastrokostas
Great Insurance!!! $$$ well spent
I have an English Bulldog and it was suggested I get insurance because of the breed. Sure glad I did!! He's had several issues over the last year and they've paid every time, no questions. The wellness plan pays for itself. Easy to fill out forms, super quick acknowledgement of claim and quick pay (around a week) via direct deposit. I wish my human health insurance was as good:) Thanks Embrace!!!!!
Insurer: Embrace
By: Jason
Satisfied Customer
I've had Pets Best insurance for years and they have always been courteous and friendly people. They would always take the time to explain things and even offered ways to save money. Up until lately when they were bought out, even their pricing was reasonable. With the new company I found the new rates very unreasonable, almost unaffordable, however, the people remain courteous and friendly, thank goodness. My claims were always processed in a timely manner with clear explanations. They are #1 for customer service, however, they rates are too high. They even sent me a card when my beloved Chico passed away.
Insurer: Pets Best
By: Terri