209,697+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,697 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Excellent
Healthy Paws has been great in processing claims for our Husky. Both surgeries for ACL repair were very expensive, close to 4K each so we were very pleased and relieved that we had Healthy Paws Pet Insurance to help us pay for his treatment.They have always paid promptly and have answered any questions or concerns I had. I would highly recommend this pet insurance to anyone.
Insurer: Healthy Paws
By: Lakota
Great service!
I submitted my claim and got a quick response from Healthy Paws who told me my claim was being processed. This was a first claim for my dog so I had to wait a bit longer but it was only about 3 weeks to get reimbursed. Healthy Paws notified me on how things were progressing and emailed again after a month to check on my dog's welfare. Very happy with my choice of pet insurance!
Insurer: Healthy Paws
By: Karen
They do what they say they're going to do.
Thank you to Healthy Paws for their courtesy and their great service. I can't believe how easy it was to file a claim, how quickly it was processed, and how fast I was reimbursed. If only my own HealthNet plan was as efficient! And then....they write to ask how my dog is doing?! Unbelievable. I highly recommend this company to anyone considering pet health insurance! They have been more than wonderful.
Insurer: Healthy Paws
By: Anna
Exceptional service!!
The claim was acknowledged by email 15 minutes after I left the vet's office at 6 p.m. At 7a.m. the next morning there was an email noting that a cheque was being sent. Incredibly fast!!!! Great customer service!!!!!
Insurer: Trupanion Canada
By: Tammy
Exceptional service!!
The claim was acknowledged by email 15 minutes after I left the vet's office at 6 p.m. At 7a.m. the next morning there was an email noting that a cheque was being sent. Incredibly fast!!!! Great customer service!!!!!
Insurer: Trupanion
By: Tammy
Professional, attentive service
We have had consistently impressive customer service from Embrace. The staff has always been helpful and timely with responses to questions and decisions on our dog's vet visits. There's obviously a strong and professional culture at Embrace, because we've dealt with multiple representatives and always had a positive experience. You get what you pay for, and we are willing to pay a little more for pet insurance through Embrace because we feel so fortunate to be able to rely on our pet insurance company to help out when we need it. We've recommended Embrace to two friends so far and will continue to do so.
Insurer: Embrace
By: Miles
Denied
After having been a customer for several years now, I was disappointed that my claim was denied because my claim was $4 short! I realize short is short, but I thought Pets Best would give me a little slack. I did not submit my follow up visit bill. Should this have been included in claim?
Insurer: Pets Best
By: Teruko
Embrace is THE BEST!
After over a year we're still treating our Rottweiler for a severe bout of Hepatitis after ingesting something he shouldn't have. Not only was he in emergency for 4 days when it happened and it cost well over $5000, but he's been on tons of antibiotics and goes to the vet's weekly for his fluids (intravenously). Embrace has not only been so wonderful in processing our claims and reimbursing us quickly, but they have been so supportive and comforting! I had this insurance company with my previous Rottweiler - and will ALWAYS have them!
Insurer: Embrace
By: Libia
Rip-Off simply Horrible waste of Money
I had (as I just cancelled the Policy) insured my three year old Boston Terrier from the time she was eight weeks. Through time the premiums were increased substantially however reimbursement was minimal IF any in fact as there was always some exclusion. Plans are confusing and even agents are not clear on them. When I initially registered my dog I was told that I would also have liability which I recently found out that they do not provide. Each time I submitted a claim, there was always a problem and you would have to chase them. I sincerely hope that anyone thinking of insuring their pet with them reads all the reviews --for myself it is better to put away in "Doggy Fund" the fluctuating amount(s) they charged each month.
Insurer: Petsecure
By: caroline
Quick and efficient service
I was hesitant to purchase pet insurance for my cats because I had heard negative stories. I researched and decided upon Embrace and have never regretted it! They are easy to contact, prompt and very fair.Our Spike developed constipation and some urinary problems. The bill was over $1000. Within a week I received email notice that Embrace would pay everything minus our 20% deductible.
Insurer: Embrace
By: Lisa