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Pet parents across the U.S. and Canada have left over 209,939 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Wonderful staff, easy to use, great reimbursements
I'm very happy with Embrace. Their customer service staff is very friendly, very approachable, and always responds within 24 hours to any questions you may have or to new claims. My vet is able to directly submit claims without needing my signature over and over. I typically hear back from Embrace regarding my reimbursement amount within 3-5 days. They have reimbursed everything but a small invoice for skin issues which were preexisting (so totally understandable that it was excluded). I'm super happy with Embrace!
Insurer: Embrace
By: D.
Best investment a Pet Parent could make
I have had Embrace for about 6 months now, ever since I adopted by wonderful Boxer boy. We had a rough go for a few months, trying to determine the cause of his vomiting and very runny stools. After too many late night emergency room visits, internal medicine work-up, blood work, x-rays, ultrasounds, and an endoscopy, we finally found out he has Inflammatory Bowel Disease that requires a special diet and a daily steroid dose. Embrace has helped us all along and has worked with us to get him the best care possible. I stressed a lot in the beginning, not being sure what would be covered under my policy but Embrace has been wonderful and everyone I have interacted with over email or the phone has been caring and professional. I rave about Embrace to every pet parent I meet and would recommend it to anyone looking to choose Pet insurance. It has been the best investment I have made so far in providing the best for my wonderful boxer boy and the best way to go is to get the most benefits possible and the highest reimbursement rate when you buy the policy so that everything that happens after the policy takes into effect is covered and you don't have to have a medical review if you want to increase your benefits and/or reimbursement rate. It is very much worth it in the log run!
Insurer: Embrace
By: Beth
Very happy with first claim filing
Mabel needed to have 3 tumors removed and I was concerned both about her well being and dealing with filing the claim, this being the first time I have had insurance for my dog. The people who helped me could not have been nicer or more concerned for Mabel, even emailing me just to check on her. Mabel came through her surgery very well and I was reimbursed at the full rate of my plan within two weeks. Thumbs up from me and paws up from Mabel. :-)
Insurer: Healthy Paws
By: Jan
Fast and Efficient
We have two German Shepherds and have had Trupanion for the past 3 years. We of course hoped not to need the insurance but have had occasion to do so. We received email correspondence within 24 hrs of submission, updates on claim and acceptance quickly. We are very satisfied with this company.
Insurer: Trupanion Canada
By: J
Fast and Efficient
We have two German Shepherds and have had Trupanion for the past 3 years. We of course hoped not to need the insurance but have had occasion to do so. We received email correspondence within 24 hrs of submission, updates on claim and acceptance quickly. We are very satisfied with this company.
Insurer: Trupanion
By: J
very happy with your response
This is my second claim and hey both have been handled very promptly as well as the kindness and patience with a phone call.
Insurer: Pets Best
By: Karen
5 years - Never regretted it
First review, even though I've had Embrace for 5 years. Reason I never reviewed? Because I never had any complaints! I still don't!! I have 3 dogs with varying degrees of problems throughout their life. Most recently a MRI, Neurology Consult and 2 ER visits. Paid as expected and quickly. This isn't counting the other two dogs that have also had varying degrees of issues. Another dog had a MRI last year and also a Neurology consult. My third dog had a biopsy not too long ago..again all went as expected, no surprises no games..seriously couldn't ask for more peace of mind. As my dogs age they continue to provide us the service that we need to give our little guys the care they need to life long and happy lives.
Insurer: Embrace
By: Leticia
Excellent Customer Service
I cannot say enough good things about Healthy Paws Pet Insurance. I have made multiple claims and have always received prompt service. Most recently my Theo had an accident resulting in throat and respiratory difficulties. He needed to be put under anesthesia and kept overnight in the Animal Hospital. During this stressful time I was able to have some piece of mind that I had Healthy Paws Pet Insurance to help cover the costs of treatment. I heard back from them within 24-48 hours regarding the approval of my claim. To my surprise I received a follow up email from a Healthy Paws Representative checking on Theo and asking how he was feeling. I was blown away by the personalized customer service provided by this company. Like many others, prior to deciding on a Pet Insurance Company I exhausted myself doing research and reading reviews. I can definitely say that I made the correct choice in going with Healthy Paws. I would recommend them to any Pet Owner. I continue to be blown away by their excellent coverage and their superior customer service. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Jessica
Quick response, good coverage so far
Have only filed one claim, but I received their decision and amount within 48 hours and was very happy with the result. Their rep called me back quickly when I had a question and answered it patiently.
Insurer: Trupanion Canada
By: Harline
Quick response, good coverage so far
Have only filed one claim, but I received their decision and amount within 48 hours and was very happy with the result. Their rep called me back quickly when I had a question and answered it patiently.
Insurer: Trupanion
By: Harline