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VERY EASY MEMBERSHIP ENROLLMENT
While I am not a new Trupanion member: adding another pet was a very easy, helpful and informative experience. The nice woman on the other end explained all the details of the policy to me. I was connected within a minute to her, as well as a warm greeting asking how Elliot and Simon were doing. I always love that personal touch you have with connecting by first name of one’s pet(s).
Insurer: Trupanion
By: Janet
So easy to submit claims
So easy to submit claims . The website is great . This is a great insurance company for your pets . Fast response - no run around . We love Embrace
Insurer: Embrace
By: Reb
Fake reviews
After receiving negative reviews, it seems this insurance company has started posting fake reviews to improve its image and make it appear more professional. This behavior raises serious concerns, especially since, whenever a negative review is posted, they immediately begin posting multiple positive reviews every day—like March 18, March 19, March 20—from people who claim to be satisfied with their service. This pattern suggests that the company may be trying to manipulate its reputation, which only adds to the suspicion that it could be a scam. Pet owners should read the negative reviews to understand the truth about this company, what it’s really about, and the kind of service they provide. Often, these reviews offer a more accurate picture of the company’s practices and how they handle customer concerns.
Insurer: Fetch
By: Guyana
Paying Claim Rating...0 STARS ...NOT HAPPY
Not good at ALL with TURN around time on payments. Had to keep calling to see if they got records after VET DID send..they say they never get records. Called numerous times to keep informed of investigation. Went in 2021 to Blue Pearl only for a second opinion and was only time Bella was there. This is 2024/2025 and they STILL want records for this VET!!!!!! There is NOTHING TO TELL YOU FROM THIS VET!! Bellas' VET is FAMILY PET CLINIC #2. Talked to a service rep and did not know his/her job. Asked to speak to a supervisor rep was not happy I asked for Supervisor. Told me that he could do what the Supervisor would do. This claim Finally got settled through the good graces of Shelby a Supervisor. Now March 3rd had to take Bella to Vet again she woke up and could not use her back legs or walk. Diagnosis was Arthritis of the spine and some in the knees. Put on anti-Inflammatory med, recheck in two weeks. March 17th recheck for Bella and given a vaccine shot. NOE with these two claims having the same trouble. They are waiting to hear from Blue Pearl too!! LIKE I SAID! This was for a second opinion in 2021!!!!! She has not been there since, or I hope she does not have to return her, because if she does this would be for a SERIOUS ILLNESS! I have written on the FRONT of the Invoice I sent that She only goes to the above VET. Family Pet #2!! Hope my claim gets settled soon Now it is March 20th waiting for a claim from March 3rd and March 17th. I have had another insurance for Bella and NEVER had any trouble like this. The adjusters are not on top of things here. Just post an e- mail. Never calls to reach out to customer. I have put plenty of calls into Embrace. One thing I can say the Marcey, Morgan, Dillon, Danielle and Tyler, have tried to help from Embrace it is the adjusters lacking something!! Right now, not happy with Embrace!
Insurer: Embrace
By: Rosemaria M Paravicini-Epstein
If you have pets, then Embrace Pet Insurance is a must!
Listen, Listen, Listen pet owners! If you have pets and do not have pet insurance, then you need to put your Takis down and get on the phone (or computer) and enroll your pets in Embrace Pet Insurance, like now. If you are a USAA member and you have pets, we need to talk because you are missing out. Where should I start? First, USAA members get preferential treatment when it comes to how they take phone calls and how claims are processed. For example, USAA members are moved to the front of the line for customer service and policy related questions. Second, claims are processed within an average of an hour. To be more specific, my last claim was submitted and processed within four minutes with a reimbursement direct deposited into my account two days later. Third, this is pet insurance that you can afford, but insurance that you cannot live without. Qualified claims are reimbursed at 90/10 after a decreasing $150 deductible by $50.00/ healthy year without claims. Fourth, claims are so easy to submit, my cats could submit their own claims (if they learned how to use a computer of course). Just start a claim, upload the Invoice, upload the soap notes, enter the diagnosis, chose the animal in question, press submit and enjoy. It is that easy. Fifth, my pet insurance premiums is low, and I receive a discount for each subsequent animal. Oh yeah! Some additional things to consider: Embrace Pet Insurance representatives are respectful and responsive. They are quick to answer your questions without the phone call shuffle. PLUS, they care when your fur baby is sick. In all, if don't have pet insurance, and you have pets or you are a USAA member who has pets, then you should get on covering your pets. You never know when you will need it, but you will be glad to have this insurance when you do need it.
Insurer: Embrace
By: Anna
Easy to use claim process.
Easy to use claim process.
Insurer: Spot
By: JudyB
Satisfaction
While talking with of your representatives she was very informative and made my discussion so easy to choose from and I'm very pleased that it was finally completed.
Insurer: Prudent Pet
By: Michele
Worst experience ever
Worst experience ever. They used extremely flimsy claims of preexisting conditions to deny every single dollar that I sent in for reimbursement. Yes, literally every single dollar over an entire year of reimbursement claims were denied. Avoid like the plague. #freeluigi
Insurer: Embrace
By: Neil Glenn
Excellent and Reliable Pet Insurance
We couldn’t be happier with our pet policy with your company. The coverage is excellent, and the claims process has been smooth and hassle-free. It gives us real peace of mind knowing that our fur baby, Bandit, is protected in case of emergencies. Being part of the Fetch family has been a wonderful experience, and we truly appreciate your support and reliability. We would highly recommend Fetch and the insurance options to any pet owner!
Insurer: Fetch
By: Troy Davis