209,963+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 209,963 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Great Pet Insurance
My dog used to have the other big pet insurance. I let it lapse by accident, so needed to shop around for a new insurance. I'm so glad I switched. Embrace has been great. They are usually quick to pay claims. My 11 year old had to have a mass in her liver removed. It was thankfully non-cancerous, but we wouldn't have known unless we biopsied it. They did take a while (about 7-8 weeks) to pay this large claim of $3033 (20% of the total). However, I felt that the customer service reps tried to keep contact with me throughout. Whenever I contact Customer service, via email or phone, they are very friendly and seem genuine in wanting to help me.
Insurer: Embrace
By: Patty
Excellent and compassionate!
Great customer service, easy to get a hold of them. They don't treat it like a business they are actually very compassionate and follow up to make sure your pet is okay. My claim was a complicated one but they were very accommodating and made the process easy on my end. When they received our medical information they arranged payment right away.
Insurer: Trupanion Canada
By: Lauren
Excellent and compassionate!
Great customer service, easy to get a hold of them. They don't treat it like a business they are actually very compassionate and follow up to make sure your pet is okay. My claim was a complicated one but they were very accommodating and made the process easy on my end. When they received our medical information they arranged payment right away.
Insurer: Trupanion
By: Lauren
Slow Claim Service
It took over 5 weeks to get my illness claims settled and that was after contacting Embrace more than two times and they "supposedly" expidited the claims both times. I also do not like that they no longer offer the Explanation of Benefits letting you know what was covered and "why" they did not cover something else. The way they do it now we are at their mercy to "take what they give us" as the amount we are supposed to be paid. I wish they would go back to the way they used to process claims which was faster and more accurate than this "new quicker" claim processing which it is not.
Insurer: Embrace
By: Rosemary
Very pleased with Embrace Pet Insurance
Brody our yorkie was run over by a car fractured broken pelvis. He was only 6 months old. EMBRACE was very prompt and very easy to file claim with. They really came through!
Insurer: Embrace
By: Pamela
Excellent Service
My recently adopted 3-year-old male tabby had excessive licking and hair loss and after one trip to the vet's and several dietary changes, we decided to have him tested for allergies. The test was very thorough but also quite expensive and, as promised, Healthy Paws covered 90% of the cost of the test and prescription medicines. We are very happy we signed up for pet insurance with Healthy Paws. Very satisfied clients.
Insurer: Healthy Paws
By: Lisa
Fast service!
Trupanion has been great so far for my 7 month old puppy. They were very fast with the claims and provided detailed reports on what was approved and what wasn't. It was also very nice that they have direct deposit. :)
Insurer: Trupanion Canada
By: Iris
Fast service!
Trupanion has been great so far for my 7 month old puppy. They were very fast with the claims and provided detailed reports on what was approved and what wasn't. It was also very nice that they have direct deposit. :)
Insurer: Trupanion
By: Iris
Awesome service
We have owned Healthy Paws on our 2 1/2 yr old golden doodle for a year and a half. We have made 2 c laims in that time perios and have been very pleased with their service, easy claims process and quick payments. Recently, our dog had a growth removed from her nose. I uploaded my receipts late one evening, and the claim was paid the next day. (Thankfully, her growth was benign). We have had two follow up messages from HP asking about Keely's progress. Such warm and caring people! I highly recommend this pet insurance to anyone considering purchasing insurance for their pet. We are considering gifting this insurance to our granddaughter, who just got out of college and would not be able to afford expensive surgery or emergencies for her Aussie.
Insurer: Healthy Paws
By: Alane
Exceeded Expectations
Joy had surgery for torn knee ligament. Filed the claim as soon as I had all of the paperwork. Healthy Paws immediately responded and said we should hear something in 10 days. Well, we sure did, exactly 10 days and received check in about 2 more days! Excellent service!!!!!
Insurer: Healthy Paws
By: Shirley