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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Wellness Claim Quick and Easy
I filed my dogs wellness claim, he was neutered. I faxed in my paperwork and a week later my claim was reviewed and reimbursement check was issued. Quick and easy! No jumping through hoops! I am extremely happy with the sevice this far.
Insurer: Embrace
By: Liza
Happy with claim processing
We have 2 small dogs and after being completely healthy for over 3 years, they both suddenly had health issues that necessitated multiple vet visits and medical procedures for both. I have been completely happy with the reimbursement of all of these claims, and appreciate the email updates during the processing. At one point I didn't understand the status indicated on one pending claim on their Embrace portal, and a customer service representative explained it fully and quickly by email. My only dissatisfaction is with the price of the premium for us this year; we are a military family and after living in the central US have been transferred to southern California and our premium prices were increased astronomically due to our geographic area.
Insurer: Embrace
By: Debbie
Thank god it was just a trial!!!
Received a trial package for a kitten I adopted from a rescue. Made claims in June 2014 for vet bills. Got back assessment excluding a portion of the claim saying they don't cover this type of illness ( originally I was told there were no exclusions). Then when I called they changed the reasoning saying it was a pre existing issue. What wouldn't be pre existing on a rescue kitten with 6 weeks coverage!?!?!?!?! Isn't the purpose of the trial to protect rescue adopters from unknown costs?????Anyways it took 3 months. Not the 4 weeks originally indicated to get a response from the first claim. Then my vet called to further discuss the rest of the bill first week of September and when I called today (October 27) they are telling me no call had been made to dispute claim?!?!?! I am so glad I did not buy into the policy. If this is how they service plan holders who are testing a service out to later buy, I can only imagine how I would be treated when they have nothing else to gain!!! Instead I have started a savings plan with the fees I would have paid which btw adds up to over $600 a year which is far more than I'm sure they would ever pay out anyways
Insurer: Petsecure
By: Natalie
Puppies and the crazy things they will eat!!!!!
Our 14 month old Cavalier King Charles Spaniel "Bentley" certainly gave us quite a scare when finding out he had eaten the metal clips off an ace bandage, After returning home from dinner, we saw he had unraveled the bandage and the clips were missing. We found one clip mangled and the other totally missing. We paniced and called our vet at 10:00 P.M. on a Friday night. He told us to bring Benny in right away and he would be x-rayed and examined. Sure enough, good advise. His tummy lit up and showed many pieces of sharp metal. We had to leave him overnight while they bulk fed him. What a terrible feeling leaving our beautiful puppy who seemed fine, but we knew better. The following day he was released an had expelled quite a bit of the metal, but we still needed to watch him. Healthy paws insurance was a life saver. We were able to concentrate on our pet and not be overwhelmed with the anxiety of the financial part of this accident. Thank you Healthy Paws for being so efficient and helping ease the burden of vetenarian bills. Thank You Thank You again and again....Debbie and Bob
Insurer: Healthy Paws
By: debbie
Absolutely Wonderful!
I cannot say enough good things about Healthy Paws! I've had a bad experience with other insurance companies not reimbursing any of our claims, but so far we've been reimbursed for all non pre-existing conditions, and it's been super helpful. Our dog was diagnosed with a mast cell tumor and needed a couple surgeries to remove enough margins, because the location of the tumor was difficult to properly extract. After two surgeries, we were so pleased with the ability to be reimbursed 80% of the money we had to spend on our precious pup. The customer service is also spectacular. I highly recommend Healthy Paws!
Insurer: Healthy Paws
By: Jenny
I am Dixie a Golden Retriever Puppy thank you.
I chew everything I can get my paws on. The first time I ate 28 copper pennies & had to have surgery. The second time I ate rocks & had to have another surgery. After thousands of dollars my play area has no rocks and has a "special artificial grass" so that I can romp & play safely. It is a lot of work being a 75 pound puppy. Thanks Healthy Paws for being there for me. Dixie
Insurer: Healthy Paws
By: Denice
Wonderful people to work with
I would never go any where else for my pets. The people are so easy to talk with about my pets. I would not change anything about the company, just keep up what you are doing. People make the company on how they treat the customers, and they are wonderful.
Insurer: Pets Best
By: Susie
Caring Customer Service
My dog recently underwent surgery on her leg. The staff at Healthy Paws were very helpful in answering my questions about the my policy and were very prompt in completing the claim. More so than this, they are extremely nice and genuinely care about your pet and its wellbeing. They are extremely nice to deal with over the phone (or via email) and even sent a follow-up email checking up on my dog's status after her surgery. Both of my dogs are now covered with Healthy Paws and would highly recommend them to anyone looking for a reliable and family like pet insurance company.
Insurer: Healthy Paws
By: Kathleen
Health paws has saved my babies more then once !
I have had this insurance for 3 yrs on 2 french Bulldogs! I have recommend them to as many people I know with furbabies! To this date 4 family member use them and love them! They help me thru a disc surgery and a cancer surgery and thru out each process they have helped me and followed up after each process. They always send me little emails checking on my babies and with the easy app filing a claim is a 123 step. Highly recommend this pet insurance!!!!!
Insurer: Healthy Paws
By: Tracy
Best Pet Insurance Company Ever!!
My labradoodle has been sick multiple times over the last few months and I don't know what I would have done if I didn't have pet insurance!! My dog Noir has been visiting a doggie daycare and for some reason every time she came home, she ended up sick within 3-4 days. Noir is no longer attending that doggie daycare! Healthy Paws has covered all of Noir's vet visits without hesitation and very quickly as well. You will not be disappointed by purchasing Healthy Paws for your pet! They really do care about your pet!
Insurer: Healthy Paws
By: Pam