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Fast and caring service, peace of mind.
We've had Healthy Paws for two years now--since we adopted our then-8, now 10-year-old pug, Murphy. They have helped us with some major unexpected events a few times--the most recent being a surgery to remove two mast cell tumors. This was stressful enough--devastating, actually. Having our senior pug go through anesthesia and surgery and waiting for test results to let us know if the cells were of an aggressive nature or not was absolutely horrible. But what wasn't horrible was knowing that, no matter what happened, Healthy Paws would be there to help out. The last thing we wanted to be thinking about was money and we were going to do whatever was best for Murphy, no matter what, but vet bills add up really fast and it's stressful to have to start driving up the credit card. But we didn't need to do that. In fact, Healthy Paws approved our claim within 24 hours, and the check came just a couple days later. They also followed up personally a couple times to see how Murphy was recovering. This has been our experience with every claim. Our first claim did hit a few snags, but when we, our vet, and Healthy Paws customer service all communicated together about it, everything turned out just fine! And because of that, I'm all the more impressed with them. Their customer service is really great--they seem to really care about your pet and they want to help you as quickly as possible. I've recommended them highly to friends and family, and at least a couple of them have or are taking me up on it. We will definitely never drop it. (And for the record, Murphy's doing great!)
Insurer: Healthy Paws
By: Shannon
Wonderful to work with
I took out this insurance for my malamute when he was a pup. It sure has paid off. He had to have surgery for a torn cruciate ligament. He is almost 4 years old. It sure helped with the cost of the surgery!
Insurer: ASPCA
By: Sandy
fast turnaround with payment
I submitted a 2nd claim for my cat for his stomach problems and Trupanion had accepted and approved my claim within one business day. Great company compared to other insurance companies I have dealt with in the past with other pets.
Insurer: Trupanion Canada
By: Tina
fast turnaround with payment
I submitted a 2nd claim for my cat for his stomach problems and Trupanion had accepted and approved my claim within one business day. Great company compared to other insurance companies I have dealt with in the past with other pets.
Insurer: Trupanion
By: Tina
Good
They pay claims but the premiums have gone up significantly because my pup has a chronic condition.
Insurer: Trupanion Canada
By: Brandi
Good
They pay claims but the premiums have gone up significantly because my pup has a chronic condition.
Insurer: Trupanion
By: Brandi
Happy to have Healthy Paws
I cannot say enough about Healthy Paws. I have had many (fifteen) claims in the past 13 months with my puppy. Healthy Paws has great customer service, rapid processing, and great coverage with no yearly maximum or lifetime max. I researched several different pet insurances, finding Healthy Paws to have the best coverage. My best advise is to get insurance early, before their is an issue, and you have a predetermined condition.
Insurer: Healthy Paws
By: Jennifer
I Chose the Best Pet Insurance
We had a rescue ( Terrier mix)who got into something toxic on her paws (we think), then ingested it when grooming herself.She had a emergency visit to the vet. The following day had to be admitted into the Vet. hospital for 4 days. Although they thought she would pull through, she did not. She went into renal failure. Pets Best was very fast with the claims. Couldn't be nicer when I had to call with questions. Pets Best even sent a sympathy card to us.Pets Best was an ease of mind during a very difficult time!
Insurer: Pets Best
By: Susan
BEST pet insurance (I wish they covered humans)
I have never felt so supported by an insurance company. The folks at Healthy Paws not only processed my claim in a flash (check received in under a week), which was amazing. The system is simple to use, materials required are appropriate and not onerous in any way, and communication very clear. Most touching are the personal touches,emails following up with me to see how Kinley (my dog) was doing after her extensive surgeries.
Insurer: Healthy Paws
By: Amy
I highly recommend Trupanion without reservation!
Pet insurance has come a long way! Years ago, I tried it and discontinued it, as it didn't seem to cover anything. My vet recommended Trupanion, and I decided to enroll my golden retriever puppy. He developed a chronic problem with his ears, shaking his head, etc., which led to multiple doctor visits and various meds. They even had to put him under anesthesia and take some xrays. After I met my deductible, Trupanion has paid all claims as they said they would, and I couldn't be happier with their service. My vet is electronically linked to them, so claims are filed and responded to before I even pay my bill. So I don't have to wait to be reimbursed. I think Trupanion is wonderful, and I recommend them without reservation!
Insurer: Trupanion Canada
By: Paula