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The best pet insurance company, great staff !!!
I highly recommend ASPCA Pet Insurance to everyone that I know and meet that has pets. The staff is understanding, professional and personal in the way that they handle everything that you may need to talk to them about. I always get a courteous person on the phone whenever I have called them. I really appreciate how prompt they are to pay for the claims that I've submitted, and I mean quick. I've received refund checks within 2 weeks of submitting them via FAX. You are picking the BEST Pet Insurance in selecting ASPCA !!!
Insurer: ASPCA
By: Darlene
Good service
It took a while to get the vet to get all the information to the insurance company, but once they did, claim was handled promptly.
Insurer: Trupanion Canada
By: ROBERT
Good service
It took a while to get the vet to get all the information to the insurance company, but once they did, claim was handled promptly.
Insurer: Trupanion
By: ROBERT
Healthy Paws rocks!
I've always owned pets, but was new to pet insurance when I got a new puppy last year. I researched a lot of companies before choosing to go with Healthy Paws. Recently, I found out what a great decision this was. You never really know how an insurance company will pan out until you are faced with a crisis. Our girl got very sick and spent a week in the hospital. Everything concerning my dealings with Healthy Paws at this time was A+. Their website and apps are very consumer friendly and make for seamless claim submittal. Their processing and payment times and super quick. They even inquired about how my girl was feeling, wanting to know if she was okay. Highly, highly recommended!
Insurer: Healthy Paws
By: Jeri
Jerks
Back in 2010 i canceled my plan because they did not want to pay outShort version the rep on the phone had the nerve to yell at me call me a horrible pet owner and said if I treat my dog like it's not worthy having insurance than my kids must get wowy treatment Yes she out right said your a bad pet mom and an even worse mother what your kids must think of a parent who won't do anything to protect thier let The are total jerks
Insurer: Petsecure
By: Pearl
You all are the best of the very best...
Tumi, our cat had been vomiting his food for the longest time.He was diagnosed with Inflammatory Bowel Disease. My wife and I finally came accrosed Dr. John R. Wallace, DVM (Medical Director, VCA Spring Mountain Animal Hospital). Dr. Wallace knew exactly how to treat Tumi because he has a cat of his own that suffers from the same. Who better than Dr. Wallace.
Insurer: Pets Best
By: Eddie
Extremely Pleased
Pets Best has been great to work with. I obtained coverage for my 3.5 pound Yorkie when she was just over a year old, and am certainly glad I did! The investment in the plan is well worth the return! They process claims fast, nothing is hidden, great coverage, and the ease of use via their website can't be any easier. I submit my claim online, and have the money deposited via direct deposit within a week!
Insurer: Pets Best
By: Lisa
Satisfaction Garanteed!
I have had to submit two claims with Trupanion so far. Each claim was processed in a timely fashion and the staff at Trupanion were so helpful, kind and considerate. I would recommend them 110%!
Insurer: Trupanion Canada
By: Tara
Satisfaction Garanteed!
I have had to submit two claims with Trupanion so far. Each claim was processed in a timely fashion and the staff at Trupanion were so helpful, kind and considerate. I would recommend them 110%!
Insurer: Trupanion
By: Tara
denied, appealed, covered
I had my dog examined 7 days after my policy took effect because he had been coughing for a few days and it was only getting worse. To be exact, the coughing had been noticeable 2-3 days after the policy started, I watched it for a few days, then had a doctor look at him. He was diagnosed with Blastomycosis after diagnostic tests were performed. Trupanion initially denied my claim. They stated a policy exclusion that my dogs 'signs or symptoms could have been observable or reasonably noticed my myself or my vet' before I actually had him examined or noted his signs of being sick. I am a vet tech and work at a hospital, so I was able to have my dog looked at as soon as anything was noticeably wrong with him, so Trupanion's reasoning behind denying my claim was extremely stressful and frustrating. I had my dog looked at when I noticed something wrong, not like I waited for my insurance to start before I got care for him. I appealed the claim, at which point Trupanion asked for more detailed records and a note from the doctor. It annoyed me that they asked for more information after already denying the claim and me appealing it. They denied covering his illness again, but had a staff veterinarian call me to discuss my dogs case. It didn't take long talking to the veterinarian to decide that they should cover my dogs illness and the appeal would be overturned. She was very nice and tried to explain why my claim was denied so quickly. Basically because my dogs illness was so close to when my policy started, from an insurance perspective, I could have been waiting for it to start before getting care for my dog. Also, they try to close claims as quickly as possible. While I understood what she told me, it still frustrated me that they simply denied my claim before knowing all the information that was necessary to make the right decision. In the end, it all worked out, but I had to be proactive and deal with the stress of settling the claims for my dogs illness.
Insurer: Trupanion Canada
By: April