216,303+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,303 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fast claim turnaround and great customer service
Had an emergency with my dog throwing up with blood present. This claim is the result of being sent to a second emergency facility because the first one did not have a surgeon available for possible obstruction (per x-ray). After overnight stay and observation at second ER, another x-ray taken and no blockage. This was the best conservative approach other than more expensive radiography and exploratory surgery. Embrace quickly processed my claim for the second ER and waiting on claim from first ER. Always great customer service during emails and phone correspondence. Thank you!
Insurer: Embrace
By: Stephen
Always there when we need them most
Our older lab began severely limping a few weeks ago, and it turned out she tore her ACL. We knew going in to the surgery that it would be expensive, and I can't tell you how many times we've told people how fortunate we are to have Healthy Paws insurance. Every time, claims are processed extremely quickly, and there are never any surprises or gotchas. Their straight-forward approach to insurance has given us tremendous peace of mind.
Insurer: Healthy Paws
By: Brent
Little Lucy
Our great Pyrenees tore her ACL joint just running in the yard! I called the customer service and she was so helpful and pleasant. So walked me through the process on how to submit the claim. It was so easy and before I knew it the claim was approved and the money was deposited into my checking account! Lucy had to have surgery and her bill was over $4,000! Thank goodness we had insurance with Pet Best because we received $2,500 back!
Insurer: Pets Best
By: Kelly
Embrace gets good grade!
courteous, knowledgeable assistance when telephoning, excellent service in providing updates to claim processing
Insurer: Embrace
By: Timothy
Great service
I've had great dealings with Embrace thus far. It's easy to file claims and get money back. They're also the only pet insurance company that I've found who will actually pay up front for certain procedures.
Insurer: Embrace
By: Steve
Consistently great
I have used Embrace for years. I am so grateful for their clear communication, great customer service, and of course, their fair and timely reimbursements.
Insurer: Embrace
By: lisa
Excellent - from nose to tail
Embrace is an insurance company that acts like a small family run company that actually cares about its clients. Their policies are great (I have 90% reimbursement, and it really does cover everything it says it does, including behavioral issues), and their customer service is stellar. Over the three years I've had an Embrace plan, I've submitted a bunch of claims, from injuries to anxiety, all over the country, with all different types of vets. Never once has there been a problem. Actually, the biggest problem I've had is in getting vets' offices to submit claims.I'm usually issued a check within 1-2 days of Embrace's receiving the claim. If there are any issues (which is unusual), they're incredibly easy to call and talk to. All claims are clearly shown on your account page, with the status. The one disputed claim I had was my fault - I submitted it well past the deadline. But I called, and they were very understanding and honored the claim anyways. I recommend Embrace to every pet owner I know, and I've placed flyers in my vet's office! I've heard a lot of horror stories about other pet insurance companies, but this is legit.
Insurer: Embrace
By: Alex
Review of ASPCA
Good service. I have no complaint. However I would like them to provide clearer feedback when no check will be issued.
Insurer: ASPCA
By: AZ
Certainly Cannot Complain!
Trupanion is my only experience with pet insurance. We haven't had to call on the insurance too often (partly, I think because my Vet doesn't always remember to submit claims which is ultimately my fault for not following up - I tend to make an issue of it only if my bill is significant, which I know is silly of me). In any case, the very few claims we've ever had for our two Boys have been processed quickly and in accordance with the terms of the policies as I understand them. No problems at all and certainly, nothing to complain about!
Insurer: Trupanion Canada
By: Cranky247
Certainly Cannot Complain!
Trupanion is my only experience with pet insurance. We haven't had to call on the insurance too often (partly, I think because my Vet doesn't always remember to submit claims which is ultimately my fault for not following up - I tend to make an issue of it only if my bill is significant, which I know is silly of me). In any case, the very few claims we've ever had for our two Boys have been processed quickly and in accordance with the terms of the policies as I understand them. No problems at all and certainly, nothing to complain about!
Insurer: Trupanion
By: Cranky247