216,303+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,303 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Seamless claims
I used Embrace for a claim on my dog for the first time last month. I've had the insurance the past few years, but this has been her first health scare. The process was easy and seamless and fast. I with my own health insurance was this simple.
Insurer: Embrace
By: Chris
Great Plans, Excellent Coverage/Claim Processing
I had used a previous pet insurance but found things weren't covered I thought would have been. We have now been with Trupaion for 7 years and they are amazing. I love being able to choose my deductible and the turn around on claims is fantastic, within a week. The staff has great customer service as well. My family also uses them and had a heafty claim only 3 months after signing up and everything was covered!! The only complaint I have is their fee's have gone up every year since Ive had coverage with Trupanion, not much, but every year.
Insurer: Trupanion Canada
By: Lisa
Great Plans, Excellent Coverage/Claim Processing
I had used a previous pet insurance but found things weren't covered I thought would have been. We have now been with Trupaion for 7 years and they are amazing. I love being able to choose my deductible and the turn around on claims is fantastic, within a week. The staff has great customer service as well. My family also uses them and had a heafty claim only 3 months after signing up and everything was covered!! The only complaint I have is their fee's have gone up every year since Ive had coverage with Trupanion, not much, but every year.
Insurer: Trupanion
By: Lisa
Superb!!!
The ASPCA is a top notch organization. Their pet insurance is 2nd to none. They quickly turn around claims and or follow up directly with your or your vet. I highly recommend them especially over Trupanion which I had some issues with plus they're overpriced.
Insurer: ASPCA
By: David
One Word or maybe more
Amazing, fabulous, wonderful, great. The best. Claims processed quickly with stellar coverage for my pups.
Insurer: Embrace
By: Dee
Illegal reimbursement practices
You can't split an emergency bill--this is illegal. I am reporting pets best
Insurer: Pets Best
By: Vivian
Great communication
We have been fortunate to never have to put in a major claim as of yet so I cannot comment on that process, although while reading reviews it would seem people are highly satisfied with the process, albeit slower than they would like. I am here to comment on the process of signing up for the insurance and then keeping up to date with any changes and having them answer any questions that I may have. I have to say the process has been very easy, informative and absolutely not "pushy" for any up sells, or anything else for that matter. They simply answer your questions and state the facts and help you with your needs and requests. Simple. They also send a great package when you sign up that is very informative. All the "extras" you get are very clearly outlined and marketed to you (rather than hidden in small font somewhere for you to forget). We get email updates as required and everything is written out in plain English, very clearly and also with a fun and positive undertone, not to mention a bit of humour with, for example, the owner signing off his emails as "Top Dog". Based on non-claim related communication and customer service alone, I would not hesitate to recommend Pets Plus Us. I should mention that I did a full and extensive review or all Canadian pet insurances (took me a good month) with many comparison tables and lots of research. After reviewing, I selected Pets Plus Us based in the best value for price and also based on customer reviews for servicing claims.
Insurer: Pets Plus Us
By: Jennifer
The Best
Called customer service prior to Vet appointment. Very helpful and friendly. Explained coverage and easy to complete fortm for reimbursement.
Insurer: Pets Best
By: Cathie
Don't bother with Trupanion
After waiting a very long time and several phone calls, we were told no payment would be provided for this claim. Because they call it a "new" problem, the deductible applied and then they simply don't cover the remainder... For one reason or another. We are new and very unhappy so far. Why bother if they have an excuse for everything? Not sure we will continue.
Insurer: Trupanion
By: Carole
Doesn't cover much
Will be looking for another insurance company. VIP Pet Insurance has a much better payout. I submitted claims after I switched and they paid out everything, none of this your dog can't have the same illness in a one year period! That's just wrong.
Insurer: Embrace
By: Julia