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Pet parents across the U.S. and Canada have left over 210,301 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Fabulous customer service
I have only been with Embrace for a month with our new puppy, but I have already been so impressed with their customer service and so happy I went with them. They are kind, quick to respond and incredibly easy to file claims with. After a small accident we already met our deductible and we got a check quickly. Since we've never had pet insurance I was concerned there would be a lot of red tape and confusion, but it has been the complete opposite. The claims are straightforward, easy and Embrace works well and quickly with our vet clinic. All I have to do is submit the paperwork and they do the rest. I'm so thankful for their care for our puppy and quick responses! I highly recommend their plans. It is great to have so many options to choose from so you can really customize what works best for your situation.
Insurer: Embrace
By: Lindsay
Glad to have the service, but has room to improve
My husband and I are in complete agreement with regard to our experiences with your company. We do thank you for taking the time out to follow up on our concerns regarding claims payment. This is greatly appreciated and serves to confirm the genuine care and high level of quality customer service that your customer care department provides. This is indeed something that is not often seen these days. The follow up that we have received from managementand your customer care department has been spot on with regards to quality. We have always been treated with the highest degree of professionalism and warmth when we have contacted your customer care department. Unfortunately, with regards to claims payment, there has been some confusion regarding this. When we initially came on board with Embrace, the health records for our two fury children were requested and were provided by our veterinarian. I personally gave the written request and watched the office staff pull and fax the records to Embrace. Soon after, I brought my dogs in for wellness care and there seemed to be no problem. However later, the wellness and non-wellness claims that we submitted were being basically placed on hold pending receipt of information requested from the provider. Our Veterinarian responded to Embrace's requests. Also upon our inquiry, they confirmed with us that they twice re-faxed over the health record for one of our dogs per embraces's request. Further, notifications were not sent to or received by us about the delays. We only became aware of this after we called in to inquire about claims status and checked for status on the website which is a nice feature to have). We believe that the problems we incurred were due to the fact that we were not made aware of some of the procedures that your company has with regards to claims processing. In all of our claims submissions we have provided the billing statements from our veterinary provider along with the receipt showing payment. Apparently Embrace requires that providers fill out the claims form provided by Embrace. Our veterinarian does not do billing for services and believed it to be sufficient to provide us with an itemized statement. We have a great relationship with our veterinarian and they have always been timely in responding to our requests. Since then, they have made some exceptions for us in this area and have begun completing the forms for us for submission to you. Thus far, we believe that this ar
Insurer: Embrace
By: Vera
you are all amazind
!0 !0 in everything. To your timely e mail notices regarding claim status to your staff that is beyond efficient. They are consistently kind, knowledgeable, and on the ball. Best customer service I have experienced in a long time. Thank u!
Insurer: Embrace
By: jennifer
Excellent service
We are extremely pleased with Embrace and the level of responsiveness to the claims submitted for our two kittens. The easy internet based claim submission and e-mail updates are superb features.
Insurer: Embrace
By: Aysha
So very pleased with this insurance policy
I purchased ASPCA pet insurance in February of 2011, after I adopted my beautiful, sweet golden retriever/ pit bull mix from the humane society here in Northern Virginia. I adopted her after losing my Akita ( also a rescue with special needs. We had the insurance for almost five years before I needed to use it, and I am so glad we have it.My dog, completely tore her ACL and needed surgery to repair it. Her surgery was a complete success, and after her 12 week recovery she is doing incredibly well. ASPCA insurance covered a very huge portion of the surgery, medications and care she needed. The ASPCA agents were so lovely they handled my claim in record time, and phoned to follow up on her status and repair.. The entire experience was so rewarding, and personable. I have told all my friends and family members who own dogs ( pets) that they really do need pet insurance for their beloved furry children, and I strongly recommended ASPCA pet insurance.
Insurer: ASPCA
By: Davida
Thank you
My dog just went through a serious illness and pet partners is very quick to respond to the claim. But what really surprised me was when I got a get well card with a picture of breed appropriate dog on the outside. It was so wonderful it was handwritten just lovely and perked me up. Thank you so much pet partners
Insurer: AKC
By: Jane
Terrific Company
My puppy, Diggin suffered heat stroke and was rushed to an emergency vet facility. After checking in and nervously waiting to hear about Diggin I was told that the bill could be as high as $5000 but they would check with Trupanion to see what charges they would pre approve. Within 30 minutes a representative from Trupanion called to say they would preapprove all but the deductible of $250. I was on the 30 day free trial for Trupanion and they still were willing to cover Diggin. Luckily Diggin recovered and thankfully needed only part of the approved amount. I received a check in the mail within a week of submitting my claim. I cannot say enough wonderful things about this company and their representatives. They are TERRIFIC!!!!
Insurer: Trupanion Canada
By: Barbra
Terrific Company
My puppy, Diggin suffered heat stroke and was rushed to an emergency vet facility. After checking in and nervously waiting to hear about Diggin I was told that the bill could be as high as $5000 but they would check with Trupanion to see what charges they would pre approve. Within 30 minutes a representative from Trupanion called to say they would preapprove all but the deductible of $250. I was on the 30 day free trial for Trupanion and they still were willing to cover Diggin. Luckily Diggin recovered and thankfully needed only part of the approved amount. I received a check in the mail within a week of submitting my claim. I cannot say enough wonderful things about this company and their representatives. They are TERRIFIC!!!!
Insurer: Trupanion
By: Barbra
Exceptional Service
We always called Bella our indestructible dog, but when we got insurance for our new puppy we enrolled her as well.Shortly before her annual checkup we noticed some lameness and that she was peeing more on walks. $900 later we had our diagnoses. Within 3 days Trupanion processed our claim. It was quick, easy, and painless with email updates along the way. Thank you Trupanion!
Insurer: Trupanion Canada
By: Bethany
Exceptional Service
We always called Bella our indestructible dog, but when we got insurance for our new puppy we enrolled her as well.Shortly before her annual checkup we noticed some lameness and that she was peeing more on walks. $900 later we had our diagnoses. Within 3 days Trupanion processed our claim. It was quick, easy, and painless with email updates along the way. Thank you Trupanion!
Insurer: Trupanion
By: Bethany