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Pet parents across the U.S. and Canada have left over 216,731 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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ASPCA Pet Health
I am happy with the service.
Insurer: ASPCA
By: Fred Grimaldi
Excellent service
I've been fortunate to have limited need for the insurance but when used, the processing of claims has been prompt and I have been pleased with the amount recovered. Coverage seems to be better than 2 other plans I've looked at. Customer service personnel are outstanding.
Insurer: ASPCA
By: Elsie
All the best in the universe !
Our 4 year lab grew cataracts overnight in her right eye, causing blindness within a short week. Her left eye had a small cataract blooming and we were off to the eye doctor for immediate help to ensure we were getting the best care for her. Her eye doctor determined she was a good candidate for cataract surgery and when I called Healthy Paws to make sure it was covered,since it was a big surgery for both eyes, and they assured me that anything related to the diagnostic, medication, surgery and follow up/maintenance care would all be covered in her policy - minus our portion. Her Pre-op claim was submitted on 8/5, processed/paid on 8/9. Her surgery claim was submitted on 8/9, processed and paid on 8/9. With an accumulated charege over $4700, I am being reimbursed $4200 of it - and that is only because our annual deductible is due.. outstanding!! I don't think i have ever waited longer than 4 days to receive a check - the turn around is that fast. Whether the vet submits or I submit online myself, Healthy Paws communicates every process from claim received, claim in process and finally the EOB. Outstanding! If there are any questions about reimbursement that aren't already readily available on the EOB, the service folks are always willing to assist and perform their duties with skill, knowledge and personality! You actually speak to a person with compassion and understanding and kindness! They take the financial worry out of our vet care and allow us to make sure our babies have every option available to them, no matter the injury or illness. It is so nice to get an email from a claims person making sure that our baby is ok after processing a claim. An actual inquiry, like they know us! Personalized service, excellent coverage, outstanding turnaround - I don't think there are enough words to express how fortunate we are to have HP coverage...truly, awesome !!
Insurer: Healthy Paws
By: Amy
Excellent service!
ASPCA Insurance has provided me with peace offend knowing they will be there for my do, Brigit. They pay claims time and follow up on every claim. Their direct deposit feature is very convenient.
Insurer: ASPCA
By: alvin
2 dobies
One of our little puppies hurt his paw and y'all were right there and so helpful, he is just fine and you put the fee on the deductible so thank you so much. In the wink of an eye I received an email from y'all after the vet office contacted y'all. Thank you so much, wonderful service!
Insurer: Trupanion Canada
By: Cris
2 dobies
One of our little puppies hurt his paw and y'all were right there and so helpful, he is just fine and you put the fee on the deductible so thank you so much. In the wink of an eye I received an email from y'all after the vet office contacted y'all. Thank you so much, wonderful service!
Insurer: Trupanion
By: Cris
95
Setting this insurance up for my fur children was a bit complex as Embrace wanted all prior records. I understand why, so I wasn't upset. The ease of filing a claim is great. I take the form in with me and have the vet sign it right as she does the exam. My vet doesn't really like insurance as she says she will have to increase her fees if she has to hire more office staff to complete the forms and fax prior records. This she can handle. She just has to write a quick note and sign. All I do is scan and email the claims to embrace (or the vet can fax it directly). Embrace acknowledges receipt within 24 hours and over 75% of my claims are complete within two days and the money goes directly to my bank, usually within 24 hours. When I signed up--puppy wellness insurance was not an option. I would highly recommend it and think the estimate of $700 is well in the ball park. We brought our newest baby home in late December and have spent $658 so far this year (includes spaying). It is now August and I will spend at least $100 more this year on wellness. Since we have three dogs I like the wellness benefit as I can budget what it will cost me into a monthly charge. I probably will increase the accident and illness coverage next year as I hear the costs are increasing dramatically. So far my one complaint is that my breed is not listed in the drop down list. Lagotto Romagnolo.
Insurer: Embrace
By: RivahDog
Why didn't I get pet insurance sooner!!
I recently got 2 puppies and when I previously had dogs always meant to get insurance but thought why pay for something that I won't hardly use. I wish I'd had insurance for all my pets in the past. Right now especially since both dogs are puppies it seems like we're at the vet every 3 or 4 weeks. Embrace has been great about covering any receipts I send in. I've even had to increase the coverage for 1 of my puppies due to the amount of vet visits & the I was able to do it with no issues. Easy to work with and takes the stress out of vet visits, who could ask for more??
Insurer: Embrace
By: Natalie
Embrace-great service, fast!
I've used another carrier previously, VPI, but was extremely dissatisfied with the predetermined low rates, the denial of claims for repeat issues, slow payments and lack of customer service. I found myself arguing with someone in California just to obtain a partial payment of claims submitted when my little pug died. As if I wasn't already upset enough! I've used Embrace for two years now and am very pleased. They pay promptly, and cover everything they say at the rates the vet charges. You might pay a little more, but its worth it.
Insurer: Embrace
By: Norah
Very quick in reimbursement check.
I was very pleased with the services you covered with my Dog's exam and Blood Work. Also such a quick reimbursement time. I would recommend this Pet Ins. to others.
Insurer: ASPCA
By: Marcia Christian