216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Dishonest during sales process!
When we called them to get a policy for our dog, they assured us that we were covered for EVERYTHING and we would receive 90% of ALL costs of our dogs healthcare. 2 months after we started our insurance, we had to go to the vet and had a bill for $985. They claimed that only $286 was rest and that the rest was not due to a "pre-existing condition". Not only did they make NO mention of that on the first phone call, but they are now doing everything not to reimburse us. They are claiming that this is a "pre-existing condition" when our dog did not have the same issues at all!
Insurer: Trupanion
By: Jeremy B.
very helpful and worthwhile
Having Embrace pet insurance has been very helpful in managing large vet expenses for my dog. Their customer service has been great and their coverage of claims has been fair and without any surprises.
Insurer: Embrace
By: Scott
Good Healthcare can be Expensive!
We have a 3 year old yellow lab mix rescue. She has had insurance since we got her at about 2 months old and immediately enrolled her in the Embrace Insurance before she had any pre-existing conditions. She is very healthy, but has developed incontinence from being spayed. This is an ongoing problem which she will take medication for the rest of her life. We haven't needed to use the insurance much, but it sure will come in handy now. We have had Embrace for our last 2 dogs and have been very happy with it. They pay promptly and as long as it isn't a pre-existing condition, are very fair. I like that there is no set schedule for what will be covered as with some pet insurance. I have recommended this insurance to many of my friends and will always have it for my dogs.
Insurer: Embrace
By: Sharon
Awesome Insurance! Awesome Customer Service!
Healthy Paws is amazing! I insured my Siberian Husky (Akira) after devastating medical bills with another Husky I owned years ago and said I would never have a dog without having insurance. Best decision I ever made! Akira ate a rock that got lodged in her small intestine, requiring emergency surgery and Healthy Paws was there with me every step of the way to ensure everything was taken care of so all I needed to worry about was getting my dog better. I have encouraged my family and friends to get pet insurance with Healthy Paws so they can have the same peace of mind that I have! I had four claims, totaling around $5,000 and received reimbursement checks today in the mail. She doesn't even have her stitches out yet and I've already received my money back. WOW! That is some incredible service. :-) Akira is doing fantastic and is finally back to her old self, eating, playing and singing! I can't tell you how reassuring it was to be able to tell the Vet to do whatever they needed to get her healthy and not have to worry about being able to pay for it. When I was at the Vet, I was talking with the Vet Techs who have other insurance for their pets and when they heard how comprehensive my policy is, how little I pay and how fantastic the customer service is at Healthy Paws, they all said they were switching their insurance. I don't blame them! I spent days comparing all the companies and know I picked the best one for my pet. Healthy Paws emailed me during Akira's recovery to make sure she was doing better and to see if there was anything they could do. They were genuinely interested in her well being. Every contact I've had with them, either by phone or email has been phenomenal. Truly, the best customer service EVER!
Insurer: Healthy Paws
By: Connie Obos
Worst customer service experience EVER!
This company is TERRIBLE!! Insure with someone else! After two months and many, many phone calls I have gotten a different response from everyone I've spoken to. I've uploaded and emailed the invoices three times and again...they are asking for the same invoice. When I call they say they have the invoice. ??? I have NEVER missed my monthly premium and this is the first claim I've ever submitted. You've got to be kidding me! They know how to take my money, just not reimburse for a completely covered expense. I am packing up and taking my money to another pet insurance. Seriously...do not waste your time and money. I am also filing a complaint with my state division of insurance. This is fraud and I'm not letting them get away with it.
Insurer: ASPCA
By: Bettina Schneider
ASPCA well worth it !
First time puppy owners we heard 50/50 reviews from friends about whether to go with the pet insurance route, but we are VERY glad we did. Several injuries and growing pain treatments for our lady boxer proved the insurance well worth it.
Insurer: ASPCA
By: The
Peace of Mind
We rescued the skinniest little dog you've ever seen in your life and had no idea what her history was or what future problems she might encounter. So we got her ASPCA pet insurance. We're so grateful that we did, we've had a few times she gotten sick and one trip to the emergency vet, that scared us pretty bad. But, we knew we wouldn't have to make the hard decision of loosing our pet because we couldn't afford treatment since we had pet insurance. We even have the level that covers her yearly check ups.
Insurer: ASPCA
By: J.
These guys are the real deal!
My husband and I have 3 fur babies, Pekoe is our lil boy cat. He wandered into our garage and our hearts one night and we fell in love with him immediately. We were horrified to discover that he had a "lesion" inside his mouth, if you have a cat you know they aren't real willing to let you see inside their mouths, it was discovered by his vet during his yearly checkup. The vet said he must be in pain, although he didn't really have any way of letting us know. The vet determined that all but 2 canines would have to be pulled due to severe dental disease. The cost would be around $1000.00. We submitted the bill to Healthy Paws, but did not have an exam during the past 30 days, or the 15 day waiting period, Haley went through all of his vet records and was able to pay our claim after finding that he wasn't quite as old as originally thought. If she had not gone the extra mile, we would have missed having the claim paid by 4 days.........we were overjoyed at the news, and the great customer service we received from Healthy Paws! They are for real you guys, this was a totally unexpected very large bill for my family and even though we would have found the money somewhere, it was a godsend to have the claim paid instead. Thank you Healthy Paws, from Pekoe, Shiloh, Blue Sky and Mom and Dad Dozier!
Insurer: Healthy Paws
By: Cheri
Sam's Surgical Expenses
The response to my claim for surgical expenses for my Yorkie Sam by ASPCA Pet Health Insurance was excellent. Filing the claim on-line was easy and I received the payment quickly by direct deposit. I'm so glad I had the insurance. It is worth every penny.
Insurer: ASPCA
By: David Rogers