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Waste of money
I was a former ASPCA Pet Health Insurance customer, but cancelled today because all three of my claims were denied. I had to draw the line when my dog's recent visit to the vet (including xrays and treatment) was denied on the basis of being a "pre-existing condition." He had eaten a plastic mouth-guard! How is that a "pre existing condition" and not an accident? When I called customer service to see why this wasn't covered, she said it was considered a preexisting gi problem and that the vet didn't find evidence of a foreign body. This is a lie - our vet has pieces of the mouth guard that Luke vomited up. The other claims that were denied were for an ear infection and conjunctivitis. I had the level 2 plan, which is supposed to cover accidents and illness. I think this whole pet insurance is a scam, and I will let everyone know about my experience.
Insurer: ASPCA
By: Liz
excellent service
I signed up for Embrace in November and I recently had to submit a few claims. The service has been excellent! Customer service reps are polite and knowledgeable. I would highly recommend Embrace to my friends! Thank you for great service!
Insurer: Embrace
By: Diane
Timely and consistent
I have had this insurance for my Great Dane for over 5 years. Fortunately I have not had to file many claims over that period of time. However, for those larger vet/specialty bills, ASPCA insurance has processed and paid the claims quickly and consistently. I feel comfortable with the the level of protection they provide in helping offset the cost of my dog's medical visits.
Insurer: ASPCA
By: Julie
My Pug Cooper
ASPCA PET INSURANCE has been a godsend. When Cooper had his gallbladder burst their claim service was extremely fast. The claim ended up being well over $10k and they paid a good portion. I would have done anything to save my dog but having the insurance made the event less stressful. It has been over a year and Cooper is back to himself. Another thing ASPCA has done well with is Cooper's allergies. I could not be more pleased.
Insurer: ASPCA
By: Jerry
Professional
I was given a response to my vaccinations claims quickly and professionally.
Insurer: Trupanion Canada
By: Nevena
Professional
I was given a response to my vaccinations claims quickly and professionally.
Insurer: Trupanion
By: Nevena
Easy Claim Submissions
I'm happy to say ASPCA offers the best type of health insurance for my pets. Website is intuitive and claim submissions are a breeze.
Insurer: ASPCA
By: Eileen
Friendly and quick
I submitted a claim for a dental cleaning for my cat. I talked to Embrace on the phone and heard from them by email, and they were very friendly and sent a check within less than 2 days.
Insurer: Embrace
By: Anna
There when we needed them.
This month we had 2 issues with our 2 dogs that came up. One was a UTI that occurred while we were traveling w our dogs, mandating a pricey visit to animal ER, the other was a playing incident resulting in 2 damaged teeth + surgery. Additionally, the one dog has been undergoing different diagnostic tests over the year for an as-yet undiagnosedGI problem. Pets Best has been prompt in covering our claims. They've been there when we needed them.
Insurer: Pets Best
By: Marcia
Kindness and compassion for loss our Shilo & Romeo
I've had 4 pets insured through ASPCA Pet Insurance for more than 10 years now with their Level 2 plan. They are very prompt in processing claims and also keeping you posted on status of claim. Most of all I'm very pleased and appreciative of the kind and compassion that our family was shown when we lost our Shilo back in 2012, and our little Romeo in January of this year. Losing a beloved pet is one of the hardest things to endure and they expressed their heartfelt compassion and were also quick to pay for final expenses. Shelley, especially, was a real pleasure to speak with.
Insurer: ASPCA
By: Marion