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Would not choose again
After spending over $15,000 in 11 months for a bad vaccination we decided that our new dog would be fully insured. We went with their best plan. Now, I wish I hadn't chosen Nationwide. After being told that I did not need to submit medical records I was told that I did after submitting my first claim - which by the way was for vaccinations and a neuter - nothing more than what responsible pet owner provides for their pet, no crazy treatment or illness, just routine items. I was told no more than 30 days for them to be reviewed and my claims processed. On day 30 I called to find out what was going on - I was told that they needed 30 MORE days due to heavy volume to process my records and that a letter was mailed to me two days prior but it might take longer to get to me because I am in MI and it was mailed from CA (these are not the days of the pony express people). Funny how I get emails on everything else but that. As far as I can see if you are asking me for double the time frame you must have double the workload (which clearly you are not staffed for) which means that you are failing to meet the agreed upon expectations of 50% of people in my shoes. Not a good sign. I have a feeling that if I were to ask for 30 more days to make my premium payment they wouldn't be as understanding as they expect me to be. More than likely I would get cancelled. Unfortunately, I am at their mercy. Nothing about my experience with Nationwide has been good or as promised. Given that I have yet to get a cent on my claims I am giving them a rating of 1.
Insurer: Nationwide
By: Karen
Very happy
Claim submissions and reimbursement is smooth and timely. I am very happy with Embrace.
Insurer: Embrace
By: Claudia
Very Satisfied
Embrace pet insurance is very quick on the reimbursements usually get my money within 3 days of the initial submission of the claim. I never had to deal with any issues on getting my reimbursement. Highly recommend
Insurer: Embrace
By: Melanie
Claims
I submitted my pets insurance claims and received a response the next day confirming receipt. The checks were sent to me within 10 days. Great Job! Gina B.
Insurer: ASPCA
By: Gina
Cici's journey
Having insurance allowed my pet to have tests to determine the extent of her situation.
Insurer: Pets Best
By: Madi
Awesome service
I receive feedback within 2 business days of filing a claim and I am reimbursed within a week.
Insurer: Embrace
By: Cherise
Love
I always thought that love was personal until we got to know some of the people at Embrace. You see, God saw fit to entrust us two of his special creations that were in need of parents willing to go the extra mile for them. One was diagnosed with inoperable cancer, the other was on the verge of losing both kidneys until an amazing surgeon took a bold chance. Today Tia, our 9 1/2 year old German shepherd and her buddy Holly, an 8 1/2 pound Ocicat romp around the house as if nothing was wrong with them. Love is never giving up. And love, is the people at Embrace that never fail to ask how they are doing and are we supporting your efforts? More than just an insurance company looking for an annual check - they care and they are always by your side when the road ahead seems difficult. I think I know a little about love, having written three books about the love and pain of pet loss and the need for believing that even the impossible is possible. Just ask Embrace, they were by our side in each instance.
Insurer: Embrace
By: Don
Superb Coverage and Service when you need it most
This review covers two claims (totaling almost $5000) related to the same surgery handled by two different Embrace colleagues: When you pay your premiums, hoping and never expecting anything to afflict the ones so close to your heart, you may wonder if there are cheaper options. However, a recent surgery and the way Embrace stepped up to the plate to cover it without question and fully honoring deductibles and annual premiums was so impressive. I'm unable to compare to other plans as I spent hours (maybe a couple of days) comparing insurance options, chose Embrace, and never looked back. I was just recently reimbursed in less than a week for surgical claims. You get what you pay for with Embrace! And, they know how to hire smart, patient colleagues to answer questions. I continue to be impressed!
Insurer: Embrace
By: Kyle