215,812+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,812 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The whole experience was easy and quick.
The whole experience was easy and quick.
Insurer: MetLife
By: Charles R Israel
Great Service
We have been with Met Life/Pet First for the past 5 years with both a dog and a cat. We have found that if we provide the Invoices, the soap notes and any relevant pictures, the claim process is very smooth and timely. We have recommended Met Life to many of our friends.
Insurer: MetLife
By: William Gordon
peace of mind :)
Payments can sometimes take a while to process. I was a little annoyed about my rate increasing considering my dog doesn't have any long-term health complications, but the team explained that rates can be affected by vet prices in your geographic area. The customer service team has always been very nice! My little guy just had a stomach bug and needed blood work and x-rays; nothing was wrong, but it was nice to have the peace of mind of insurance so I could have him see the vet to make sure. I like how you can customize your coverage to include things like preventative care.
Insurer: MetLife
By: Sabrina
Customer service representative told me the wrong information 3 times
I had to change bank accounts because of an ongoing issue with my account. My car insurance payment and tenant insurance payment both did not go through as a result. I changed the payment information for the car insurance but forgot to update it for the tenant insurance within the 3 day window. I called when I got the registered letter telling me that my premium would be cancelled to ask if I could make the payment and keep my policy. I was told I could, I just had to make the payment so I updated the payment info and was transferred to an automated system to complete payment. I was then disconnected so I called back to confirm that the payment was recieved and the policy would be reinstated and this was confirmed by the customer service representative for the second time. The following week my online account still showed a cancelation so I called and spoke to the representative who confirmed for the third time that the policy would be reinstated because I made the payment. I told him my online account was still showing a cancelation so he put me on hold and then came back to tell me that it actually was still being canceled.
Insurer: Sonnet
By: EB
Great customer service
Great customer service. Very friendly and knowledgeable and informative.
Insurer: Prudent Pet
By: TRACY SANDERS
I WAS SCAMMED
This is the most horrible experience I have ever had with any company ever. After I was hit in a car accident (deemed not my fault) sonnet insurance ignored my calls and emails for over a year and I still haven’t gotten my car fixed. Do NOT BUY THEIR INSURANCE IT IS A SCAM.
Insurer: Sonnet
By: Grace Fletch
Two identical policies; no customer service
Two policies were set up for the same dog. I called the Nationwide representative twice, left a message at his extension, and never received acknowledgment or a call back. I called the general line a day later, and the situation was resolved. Not using email in this day and age (fax, really?) is ridiculous. If my company didn't offer a discount for pet insurance through Nationwide, I would have gone with another insurer.
Insurer: Nationwide
By: B. Rogers
THE ABSOLUTE WORST. TRY PETSBEST PET INSURANCE.
THIS IS THE MOST ABSOLUTE. HORRIBLE. PET INSURANCE COMPANY! I have insured my dog since she was eight weeks old and have been with MetLife Pet Insurance for a while. I have experienced superb service from other companies, but unfortunately, not with MetLife Pet Ins. I submitted a claim on May 5, 2025, then I was contacted that in order to process this claim, they would need an additional documentation, which I ordered. Once received, I tried to upload it to the ACTIVE claim; however, one is unable to do so resulting in filing a whole new claim. This was May 5, 2025. Today July 21, 2025. I have sent numerous emails only to get an auto response that more information is needed to process the claim...I called, no answer. I reached out again the other day, nada. I uploaded the document requested of me to the emails (approximately 10) and still nada. Furthermore, For obvious reasons, I canceled my policy June 1, the actual day the payment was debited from my account. Guess what? No REFUND WAS PROCESSED to date. Nor was the claim ever processed, so 2.5 months later I finally got someone on the phone after being disconnected from the previous representative. Now, to be fair, I have worked with them in the past and never experienced this time-consuming and aggravating process. I like to take away lessons from situations such as this. Take it for what it is, here is my input: PETSBEST INSURANCE is more affordable and offers more coverage for less. I highly recommend making a switch or if you are researching pet insurance companies, at the very least, consider PETSBEST Pet Insurance to save yourself months of aggravation!
Insurer: MetLife
By: Joy
MetLife was very helpful!
MetLife was very helpful, courteous, and offered the best policy!! I was extremely impressed how quickly that I was reimbursed for what was covered!!
Insurer: MetLife
By: customer
Customer service answered immediately
Customer service answered immediately. Very friendly person and explained everything.
Insurer: Nationwide
By: William