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We LOVE you guys!
We LOVE you guys!!!! Can't recommend you enough!
Insurer: Trupanion Canada
By: Mario
I Had To Re-File A Claim Due T…
I had to re-file a claim due to the documentation being misread and questions not being asked. My original claim stated my other dog, not the one being having a claim filed for, had parasites. On this dogs documentation it stated that the other dog had parasites and that could be the cause of diarrhea and vomiting, but that was not the diagnosis. The diagnosis was unknown until further test results came back. Instead of PetsBest contacting me about this, they just denied the claim. The documentation clearly stated my other dog had parasite and this one did not. Regardless, I filed another claim explaining no diagnosis was found, and the claim was approved. It would have been quicker and more efficient to either call or email me with questions. Or even contacting my vet. Long story short, ask before denying if it is unclear.
Insurer: Pets Best
By: Kayla
Frankie would not be alive today if it was't for Trupanion
Frankie would not be alive today if it was't for Trupanion
Insurer: Trupanion
By: Judy
Although I was on hold for a bit, the message assuring me they wanted to answer my call as soon as possible, continuing t reassure me that I wasn't lost Ina a black hole of hold
Although I was on hold for a bit, the message assuring me they wanted to answer my call as soon as possible, continuing t reassure me that I wasn't lost Ina a black hole of hold
Insurer: Trupanion
By: Eleanor
I really appreciated being able to get through to a person whoever I called.
I really appreciated being able to get through to a person whoever I called. Everyone I spoke to were very friendly, helpful and compassionate.
Insurer: Trupanion
By: Diana
It's been almost a month since I've sent my claim in.
It's been almost a month since I've sent my claim in. I don't recall having this much problems with the last few I've done. A lititle disappointed.
Insurer: Trupanion
By: Tami
thank you for getting back to us so fast
thank you for getting back to us so fast
Insurer: Trupanion
By: Elaine
I think it's a little pricey and limits some of the major dog problems
I think it's a little pricey and limits some of the major dog problems
Insurer: Trupanion
By: Bernard
It's great to have such friendly, professional and courteous people to discuss issues and answer questions.
It's great to have such friendly, professional and courteous people to discuss issues and answer questions. Thank you for continued excellent customer service.
Insurer: Trupanion
By: Judy