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Great company
I recently had to have my dog Kona put down last fall. He was a golden retriever and only 6 1/2 years old. Trupanion has been amazing, so helpful with my claims. I would recommend them.
Insurer: Trupanion Canada
By: Brenda Brown-Hall
Your quick response for reimbursement…
Your quick response for reimbursement and your easy to used web site.
Insurer: Spot
By: Oretha Rogers
Worst company I have ever encountered
These reviews have got to be fake or bots, please go look at their reviews on Yelp and filter to “most critical” on the app store to read real reviews of people experiencing how terrible Fetch Pet insurance is. If I could give them a 0 star I would. This has got to be the worst company I have ever dealt with, and mind you I was an assistant for 5 years so I have encountered my fair share of difficult people and companies. Take every bad experience i’ve had, double it, multiply by 10 and it still doesn’t compare to how dirty this company will do you. In the past two years I have tried to cancel a countless amount of times and keep getting charged over and over. We have not used this insurance for over a year and a half and not only did they make it difficult to cancel, they wouldn’t refund us for the payment that hit today. You will never see a dime of your reimbursement, as all the other reviews explain, you will get constantly denied, and good luck trying to get a hold of anyone. The customer service was horrible. Straight trash. They seriously don’t care! If you took the time to read this, please take the time to research a different insurance that values their customers and your babies.
Insurer: Fetch
By: Michelle Palaj
It was a wonderful experience.
It was a wonderful experience.
Insurer: Fetch
By: Chris
I had a rare positive experience with…
I had a rare positive experience with the former company that became Fetch, Pet Plan, and I had recommended them many times over the 12 years I had my policy; however when my premium (understandably) went up as my cat is older, I did the calculations and determined there was little financial benefit to maintaining the policy, so I called to cancel. I was given a whole pitch about all the ways my cat could get sick and need coverage- I patiently listened and explained my position, again, but when the agent repeated the whole script again, I told her I would check with my vet and see if her argument was worth considering, given his health. Talked to vet and I was correct, so I called a week later to cancel, and explained my entire position again- that I was calling back the second time after considering not canceling, but very firmly requested to cancel my policy. The agent then took several minutes reading the notes from the previous week and his claim history, and then pursued to launch into the exact same script again, and then one more time after I interrupted her that she was repeating a message a had heard now 3.5 times before. It felt manipulative and scammy, disrespectful of my very clear request, and wasted my time on what should have been a simple call, but ended up being over 10 minutes. I will not ever recommend them again.
Insurer: Fetch
By: Emily Reilly
Quick-Easy to understand what I was…
Quick-Easy to understand what I was buying and my vet sent in the records you needed
Insurer: Trupanion
By: Jeffrey
Super easy to place and upload claim…
Super easy to place and upload claim with a quick response. I have been with them for over a year and happy so far. They did raise the fee for my lab this year, which was a surprise as its already pricey!
Insurer: Spot
By: customer
Disappointing Experience with Metlife
I’ve been paying over $120 a month for insurance on my two dogs, and unfortunately, my experience has been incredibly disappointing. My dog, Emmie, has had some mild itching, and when I submitted a claim, I was told it was considered a pre-existing condition due to “year-round” itching. However, I explained that this was caused by a shampoo issue with her groomer, and after changing shampoos, the problem cleared up. I called and did an appeal, and even had the vet write a letter explaining that there was no diagnosis of a skin condition and that this should not be considered a pre-existing issue. Despite all this, they still denied the claim. They did pay for her food at first but then reprocessed the claim after I asked why they weren't covering her allergy medication—and ended up denying the food too. It’s incredibly frustrating to have to jump through so many hoops when there’s no diagnosis or prior condition. We even submitted records that showed Emmie has a clean and shiny coat, and nothing was ever diagnosed. I’m now working on my second appeal, but I shouldn’t have to do this. It feels like they are looking for any reason to deny claims, and it’s making me seriously consider canceling the policy. I should be able to trust that the insurance I’m paying for will be there when I need it, but that has not been the case. I do not recommend this insurance company based on my experience.
Insurer: MetLife
By: Jessica Walker
Happy you finally accepted a claim and…
Happy you finally accepted a claim and sent us a check. We were ready to cancel the coverage, as our first few claims were denied. Glad to finally receive a check.
Insurer: Fetch
By: Barbara
I cannot recommend Healthy Paws…
I cannot recommend Healthy Paws Insurance enough! Based on my personal experience, they are hands down the best pet insurance out there. What really stands out is how fast they process claims – often accepting them in less than 2 days! This level of efficiency is a huge relief, especially when you're dealing with the stress of pet emergencies. Their coverage is absolutely top-notch. With my 90% coverage plan, I've saved so much on vet bills, especially after multiple ER incidents with my dog. Pet care can get incredibly expensive, but Healthy Paws has made it so much more manageable. The peace of mind I get knowing that I’m covered when unexpected things happen is priceless. I highly recommend that anyone who gets a pet should get Healthy Paws Insurance right away. It’s honestly a game-changer for your furry friend's health and your wallet. If you're looking for reliable, fast, and comprehensive pet insurance, look no further – Healthy Paws is simply the best!
Insurer: Healthy Paws
By: Mers Sam