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Pet parents across the U.S. and Canada have left over 217,732 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Increased Premiums 27% in the 2 year term
Trupanion has raised my rates for Gus from $80.00 per month to $109 per month in two years (26.7%). We enrolled Gus at 6 weeks old and he has never had a medical issue. We are cancelling immediately! Who knows what they would charge us as Gus ages. What a mistake it was to sign up with Trupanion. When I complained about the increase they tried to convince me to increase the deductible -all they are doing is allocating risk from them to me. And what a hard sell they tried to give me when I asked to cancel.
Insurer: Trupanion
By: Heather
Fantastic!!
They are always available by phone and there website is very user friendly.
Insurer: Trupanion Canada
By: Wendy
Fantastic!!
They are always available by phone and there website is very user friendly.
Insurer: Trupanion
By: Wendy
Worst experience
I have verified that embrace received all documentation supporting my claims over 7 (yes 7) times. I have driven to my vet's office and sat on the phone confirming they've received the fax. I have requested and received a confirmation email stating embrace has everything they need. 2 days ago I called again and confirmed that all documentation is there and being reviewed by the claim person. Just today I received notification that my claim has been processed. I log in and it say the claim was cancelled due to lack of information. It has been a month since I submitted all paperwork, endless calls and confirmations and now this??? Unbelievably frustrated with me experience. Get it together embrace!
Insurer: Embrace
By: Kristina
Caisey's Leg
Our 8 year old Golden Retriever Caisey ruptured her Cranial Cruciate ligament and the ASPCA policy covered almost 70% of the more than $6,000 cost of the surgery and after care, including 2 second opinions before the surgery. They were compassionate and followed up several times as to her care and how she was doing. We highly recommend them.
Insurer: ASPCA
By: Peter
saved by Embrace
We have only had Lexie for about 2&1/2 years, she has already had surgery and now has kidney issues which has been very difficult to diagnose ( in fact,I not sure they know yet) Embrace has saved us thousands of dollars in just the couple years we've been insured by them. They let you know when they receive the claim and a very short time the check is in the bank.
Insurer: Embrace
By: Sherry
Seamless fast and true to agreed terms
Two separate claims, both processed very quickly. Received an email within a few days with clear information about what was going to be covered and what wasn't and why, matching the terms of the policy, no unexpected deductions or rejections. Payment arrived in the mail within a couple of weeks. No surprises except how quickly and efficiently everything was settled. My policy has a large deductible, but the expense was even larger, so that`s what I can speak to.
Insurer: Trupanion Canada
By: AL
Trupanion has exceeded my expectations.
And I expected a lot. Great customer service. Really easy way to submit claims, and rapid turnaround. Direct and helpful. I've never had a problem in more than 5 years of being with them. I'd be in debt if it not for Trupanion. I recommend everyone I meet that has a puppy to get pet insurance with them. They're great.
Insurer: Trupanion
By: K.
Embrace is the ONLY pet insurance I recommend
My cat Callie who will be 10 in April 2017 has a chronic ear problem that needs to be treated by the veterinary. Embrace has always come through and paid the claim in a timely manner. Callie may also have Irritable bowl syndrome which means she can only eat small frequent meals throughout the day. I know that if she needs further treatment I will be able to afford it because I have insurance.
Insurer: Embrace
By: Marilyn
Highly recommended, saved my dog's life.
My girl had Steroid Responsive Meningitis. Between diagnosis and treatment the bill was well over $10 000. The emergency and specialty hospital did direct billing. It allowed my wonderful dog to get the best care and I didn't have to stress about funds to pay for her. I paid a fraction of the cost thanks to the insurance. Trupanion saved her life in my eyes. I HIGHLY recommend Trupanion to all owners.
Insurer: Trupanion Canada
By: J