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Pet parents across the U.S. and Canada have left over 217,588 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Kathleen was very helpful & professional!
Kathleen was very helpful & professional!
Insurer: Trupanion Canada
By: Carol
I've never had a problem with Truepanion.
I've never had a problem with Truepanion. Everyone is always so helpful. I never dred calling because it's alway resolved on the first call. Love you guys!Mellow's Mom Eleine
Insurer: Trupanion Canada
By: Eleine
It is always a pleasure to deal your customer-service focussed company.
It is always a pleasure to deal your customer-service focussed company.
Insurer: Trupanion Canada
By: Susan
I have recommended Trupanion to everyone I know who has a Pet.
I have recommended Trupanion to everyone I know who has a Pet. Trupanion is the Very Best! as well as All the Staff I have talked with on the phone.
Insurer: Trupanion Canada
By: Lana
I have had a very positive experience with you company.
I have had a very positive experience with you company. the people on the phone make a world of difference. They speak with happy, kindness, compassion, and a love for animals. Thank you.
Insurer: Trupanion Canada
By: Gina
Everyone at Trupanion has always been courteous and my claims are handled quickly and efficiently.
Everyone at Trupanion has always been courteous and my claims are handled quickly and efficiently. I recommend them all the time
Insurer: Trupanion Canada
By: Carole
I tried the instructions for sending in a claim from my phone, but didn't hear back.
I tried the instructions for sending in a claim from my phone, but didn't hear back. When I called to see if Trupanion received it, the rep couldn't tell me because she said it takes a couple of days, to call back. I did call back and it was never received. The second time I called, the gentleman was able to be very helpful.
Insurer: Trupanion
By: Colleen
I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company.
I think the increase in rate is exorbitant and am concerned that it will be just as much every year, by which time your pet will be uninsurable with another company. I will do more research before I make any changes because, the service is excellent.
Insurer: Trupanion
By: Ann
So my payment method got screwed around.
So my payment method got screwed around. You also took money out when I wasnt expecting and I got an NSF fee because of it. I also asked that payments come out on the 1st; called several times to confirm. August 2nd no payment? Had to call back in to resolve the issue once again.
Insurer: Trupanion
By: Angelica
The woman that helped me was amazing.
The woman that helped me was amazing. As a previous Supervisor please give her a raise. Other representatives lately when I tried to refer a friend referred to our pets as property and made a connection to our pets and auto/insurance policies. My family owns a well known insurance company. I am disgusted. That is the only reason I would rate not referring trupanion. This kind woman did not do that. I would refer my friends to her. No one else.
Insurer: Trupanion
By: Kristen