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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Wonderful
Overall great company. Fair, easy to use, consistent.
Insurer: Spot
By: Darren Brundage
They are nice and you can call to ask…
They are nice and you can call to ask questions.
Insurer: Trupanion
By: Leslie
Easy Claim and Quick Reimbursement
Claim was filed quickly and we got reimbursed within 48 hours. So far we’re very happy with pets best
Insurer: Pets Best
By: Trevor Howe
Terrible customer service, run!
I've had insurance with Fetch for two pets for several years, luckily we never had to use it. I bought wellness insurance last year and have a terrible time with claims, valid claims get denied and you can't talk to anyone about it, I had to lie about the reason I was calling to talk to a live person. When they looked into it, they admitted they had screwed up. I'm still waiting for a reassessment though. I'm canceling and finding another company. Two stars because the claim was easy to file but that's the only positive I've had, people are nice but so what?
Insurer: Fetch
By: BeckyLou
Claimed covered completely and quickly .
Shortly after signing up to Pets Best early this year, our fur baby was seriously hurt in an accident and had to undergo surgery. Besides the stress of worrying about our pet, the hospital bills were stressful too. But, within two weeks of the accident, Pets Best covered the very expensive surgical and hospital bills to the exact dollar amount that we were entitled to. No muss. No fuss. Thank you. You are definately the Best for our Pet.
Insurer: Pets Best
By: joyce
Easy
I was nervous at first, but the website made it easy. Prices were good so I joined.
Insurer: Nationwide
By: Leilani
Helpful
Extremely helpful both online and on the phone. Made filing, submitting and settling claims stress-free
Insurer: Spot
By: Veronica
It is very easy to start and make a…
It is very easy to start and make a claim. No hassle. Thank you
Insurer: Spot
By: Diana Kaehn
I've had it awhile and never even used…
I've had it awhile and never even used it and my premium went up from $134 to over $160 a month!
Insurer: Pumpkin
By: Dw
I wasn't sure how this would go
I wasn't sure how this would go. I've had pet insurance with Embrace for 4 years now and had not yet submitted a claim (should have because of my accident prone pup, but forgot to submit before the end of the term period). Well, my pup joined the "torn ACL/CCL" club this year. She had her initial evaluation with her regular vet in Silver Cliff, CO, and was referred to an Orthopedic group in Colorado Springs. She had her surgery on March 17th. I submitted the claims for the initial evaluation appointment and another claim for the surgery. Absolutely no problem submitting the claim through the website. So easy and strait forward. The claims were reviewed and approved within a week! And my reimbursement was deposited into my bank account within 2 days of the claims being approved! Highly recommend Embrace Pet Insurance. Just be sure to understand your policy limits and definitions. Educate yourself so you know what you can actually file a claim for.
Insurer: Embrace
By: Kristina Schmidt