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Loyal customer and Great service
I’ve been with Pets Best for almost 3 years now and recently added our new puppy. I’ve never had an issue with claims and their site is so user friendly. I love how they also provide chat veterinarian services which I’ve used a few times while waiting to get ahold of our actual vet. Their reimbursement and claim process is so easy and their EOB is very straight forward. I always recommend them to friends and family looking for a good reasonably price pet insurance.
Insurer: Pets Best
By: Samantha Gomez
Long claim time, poor communication
So far not too impressed after switching from Figo. It took over two weeks to have any communication regarding a submitted claim and nearly three weeks for the claim to be processed. I have the top tier wellness package and they didn't cover the vaccines, which are clearly covered with the package. I emailed to ask why and only have received an email back asking me to leave a review, rather than answer my question. Not a good look.
Insurer: Pets Best
By: Katie Lee
I can't say enough about pumpkin
I can't say enough about pumpkin. I will never forget how kind and sensitive they were when our doberman passed away. They made the exit process so easy and they sent their condolences. When we got our new pup, they honored our doberman and welcomed our new pup.
Insurer: Pumpkin
By: Y
The claims department is easy to work with and fast on reimbursements
The claims department is easy to work with and fast on
Insurer: Pumpkin
By: Steven Walther
This was the first time I used this…
This was the first time I used this insurance. I submitted my claim and the next day it was processed. The next day after the claim processed the money was in my account. The over all experience was great and submitting the claim was easy!!!
Insurer: Fetch
By: Jennifer
I think Embrace is a worthless…
I think Embrace is a worthless investment. I pay $100 a month for my insurance. They denied my claim because my cat has vomited in the past. Don’t waste your money.
Insurer: Embrace
By: Max
The personalized customer experience is phenomenal...highly recommend
The personalized customer experience with this company is stellar. My sweet pup was diagnosed with Addison's disease after a lengthy (and expensive) sickness. Pumpkin was so quick in processing claims and depositing funds that I was able to keep paying for vet services throughout the illness. Then when he swallowed a cat toy, the rep I spoke with told me exactly what was needed to complete the claim and offered to reach out to the emergency clinic to request it. She followed up with me with a phone call and an email and was very kind in a stressful situation. Every rep I've talked to has been so nice and extremely helpful. I would recommend Pumpkin over and over.
Insurer: Pumpkin
By: Melissa Miles
Very personable and empathetic and…
Very personable and empathetic and comforting
Insurer: Embrace
By: customer
Staff was knowledgeable and friendly
Staff was knowledgeable and friendly. I got reimbursed in a timely manner.
Insurer: Pumpkin
By: Fay.