218,294+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 218,294 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The claims process needs streamlining.
The claims process needs streamlining. Also, there was a link that was not working. I do not think it is compatible with all browsers or maybe it just does not work smoothly yet.
Insurer: Trupanion Canada
By: Sara
Twice in the last 6 weeks a claim has been opened for my male westie that I did not submit.
Twice in the last 6 weeks a claim has been opened for my male westie that I did not submit. I had submitted two claims for my female westie that were for her chronic allergies. Someone at Trupanion apparently saw my males info and opened a claim. The f
Insurer: Trupanion Canada
By: Kathy
Trupanion is wasting time trying to gather information from every vet I've ever used.
Trupanion is wasting time trying to gather information from every vet I've ever used. It clearly states on the claim form the vets used for this particular pet.
Insurer: Trupanion Canada
By: Francine
We don't have to use our pet insurance often, but when we do, everyone is always helpful and friendly!
We don't have to use our pet insurance often, but when we do, everyone is always helpful and friendly!
Insurer: Trupanion Canada
By: Mary
Thanks for answering all my questions regarding the claims submitted for Holly.
Thanks for answering all my questions regarding the claims submitted for Holly. Glad I have this insurance. Shes a rambunctious little girl!
Insurer: Trupanion Canada
By: Sandi
I do like Trupanion, but am unhappy with the partial denial of a claim right now especially since it is based off inaccurate information and now I have to spend so much time gathering information to assist in the correction.
I do like Trupanion, but am unhappy with the partial denial of a claim right now especially since it is based off inaccurate information and now I have to spend so much time gathering information to assist in the correction. I also don't like that medica
Insurer: Trupanion Canada
By: Christine
I recommend Trupanion every time I get a chance to do so.
I recommend Trupanion every time I get a chance to do so. It is a wonderful company and the staff is not only very professional but very friendly and compassionate. And they are allowed to take their pets to work! I have been a happy customer for 20 years
Insurer: Trupanion Canada
By: Sylvie
Lack of communication is a real problem.
Lack of communication is a real problem. I submitted a claim a month ago and have heard nothing no response no update from Trupanion and no payment. I think you need to do better on your communication. If things are pending if you don't have what you need you need to let us know.
Insurer: Trupanion Canada
By: Rose
It has taken almost two months to acknowledge my claim, and then the question you asked was "has Carl had any other vets in 2012 and 2013.
It has taken almost two months to acknowledge my claim, and then the question you asked was "has Carl had any other vets in 2012 and 2013. It's 2017... You know that Carl has not seen another vet. What is your reason for the stupid question. I pay a f
Insurer: Trupanion Canada
By: Marion
Courteous efficient and knowledgable.
Courteous efficient and knowledgable. Thx.
Insurer: Trupanion Canada
By: Monica