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Forever Grateful to Healthy Paws
We got health insurance for our golden retriever puppy thinking it was a precaution for down the line. His plan started in February, and we pay $43 a month. In April, we notice he has a slight limp. Per vet's instructions, we have him take it easy (no long walks, rough play, stairs, etc.) to make sure it's just a sprain. Well, turns out it was more than just a strain. With our first $400 X-ray, we met our $250 deductible. I filed the claim (easy, just take a picture with your phone and upload to the app) and it was approved in under 3 days. We received a check in the mail soon after. THEN, though, the X-ray results came back and showed that our sweet 7-month-old puppy had elbow dysplasia in his right and left leg. Our vet recommended surgery ASAP, so as to reduce the damage of the FCP (x2) and OCD lesion and prevent him from suffering from debilitating arthritis at a very young age. We took him to a specialist, who agreed he needed the surgery in order to live as happy and normal of a life as possible. The surgery was going to cost $4,100 (!) which for us, is a LOT. We were glad we had pet insurance and hopeful they would cover it, but we'd heard all kinds of stories about people getting turned down for nonsense reasons and companies making excuses not to cover things. Our pup had his surgery May 2, and I (nervously) filed our claim the next day. Two days after that, it was approved -- covered in full, and we were sent a reimbursement check for 80% in the mail. Healthy Paws even followed up to ask how our dog was doing. I can't even tell you how thankful I am we got insurance from Healthy Paws. This would have been a huge financial setback for us, but thanks to our coverage, it was a manageable expense.
Insurer: Healthy Paws
By: Rebecca
The rep was very nice and professional.
The rep was very nice and professional. However, when I submitted a claim in the past, I was reimbursed very quickly. She explained that you are backed up with many claims right now and it may take more than a week from my call to process my claim.
Insurer: Trupanion Canada
By: Marla
I know that you do not cover an exam, but when a pet is brought to a vet with a definite problem, shouldn't that exam be covered.
I know that you do not cover an exam, but when a pet is brought to a vet with a definite problem, shouldn't that exam be covered. It is not a well exam.
Insurer: Trupanion Canada
By: janie
Pleasant experience
Pleasant experience
Insurer: Trupanion Canada
By: John
We have recommended Trupanion to two of our friends and they are using your service!
We have recommended Trupanion to two of our friends and they are using your service!
Insurer: Trupanion Canada
By: Don
Amazing customer service.
Amazing customer service. Glad I chose Trupanion.
Insurer: Trupanion Canada
By: Vince
Website needs to be updated to allow changes to monthly billing scheme, e.
Website needs to be updated to allow changes to monthly billing scheme, e.g., change charge card nos.
Insurer: Trupanion Canada
By: Fred
I frequently share my very positive experiences with Trupanion with fellow pet owners.
I frequently share my very positive experiences with Trupanion with fellow pet owners.
Insurer: Trupanion Canada
By: Joanne