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Issuing a claim with trupanion is a joke.
Issuing a claim with trupanion is a joke. It takes far too long and I'm not even certain I'll be compensated for something that should be covered. And if I'm not, I will likely cancel the insurance all together considering I've shelled out over 3k to you for what's seems like a sham.
Insurer: Trupanion Canada
By: Sarah
I have been with Trupanion for six years.
I have been with Trupanion for six years. I have two dogs covered. I have never filed a claim till last year. Then I filed a claim on Lacy 14 days ago. It keeps saying claim open. I think this is to long a time to have to wait on your decision. All the claims were for the same illness. I guess you are trying to figure out a way to make it ineligible.
Insurer: Trupanion Canada
By: Dusty
The representative was very helpful and answered my long list of questions!
The representative was very helpful and answered my long list of questions!
Insurer: Trupanion Canada
By: Nicolette
I was told that a claim which had faxed had not been received.
I was told that a claim which had faxed had not been received. I spoke with the vet's office who then contacted Trupanion and found that it had been received. This wasted my and the vet office's time
Insurer: Trupanion Canada
By: Wayne
The rationale for given for denying the claim does not make sense logically.
The rationale for given for denying the claim does not make sense logically.
Insurer: Trupanion Canada
By: David
I have always had incredible service
I have always had incredible service
Insurer: Trupanion Canada
By: Brenda
My experiences with Trupanion for the past 7 years have been great.
My experiences with Trupanion for the past 7 years have been great. It's truly a piece of mind that our beloved dog is covered. I had a few calls with the customer support and they are able to resolve my questions. Thank you!
Insurer: Trupanion Canada
By: Boon
I would if the rate didn't increase every single year regardless if you use it or not.
I would if the rate didn't increase every single year regardless if you use it or not. Appears to be an inequitable system for that as my friend who lives elsewhere in the province who actually turned me onto Trupanion does not experience these same increases. I did have five kitties on coverage but you continual price increases made it cost prohibitive which is sad cuz they had been on since babies.
Insurer: Trupanion Canada
By: Sandy
This representative was very professional and empathetic.
This representative was very professional and empathetic. It really came from her heart, and I truly appreciated that. Trupanion needs more employees like her, she should be the face of the company.
Insurer: Trupanion Canada
By: Sharon
Very prompt answering of the phone.
Very prompt answering of the phone. Rep was very pleasant, happy and made the process of updating my information very quick and painless! Always enjoy talking to Trupanion customer service - very good overall.
Insurer: Trupanion Canada
By: Kristen