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Pet parents across the U.S. and Canada have left over 218,808 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Exceptional. Pet and Owner Friendly!
I switched from Pets Best to Healthy Paws and have had nothing but excellent service since. My Labrador Milo is now almost 10 and as he has got older, he has needed more medical attention. However, unlike Pets Best, Healthy Paws has not hiked my premiums exponentially after a single claim. The claim process is so quick and easy. No more filling in forms. It's a simple upload of the paid invoice and Healthy Paws do the rest. The turnaround is quick, there are seldom questions and they even reach out to the vet for clarification and any additional medical records they need to support the claim. I'm kept up to date with the status of my claims and the coverage amount is the best I have seen. I have recommended Healthy Paws to many of my friends, especially those who are unsure about whether they can afford pet insurance or deal with the unnecessary bureaucracy at other firms. Our pets are our family and that is exactly how Healthy Paws treat my dog Milo. Customer focused, professional and both pet and budget friendly!
Insurer: Healthy Paws
By: Angela
The person I spoke with was patient and knowledgeable about the specific case, however I was highly disappointed in the resolution to our claim.
The person I spoke with was patient and knowledgeable about the specific case, however I was highly disappointed in the resolution to our claim. The reasons our claim (ectopic ureter) were rejected were incredibly arbitrary (drinking too much water) and both our vet and trainer wrote letters of support that this shouldn't have been considered a preexisting condition for the purposes of the policy. (We had just rescued our second dog and he had some behavioral issues that were being addressed by a trainer, including over consumption of water.) Trupanion used vet notes where we mentioned that our new pup drank more water than our old pup, and sometimes urinated in the house, as the basis for rejection. We have policies for both of our dogs (and have had the other policy for 2+ years). We have only filed claims once before, but were under the deductible so have never once benefited from having the policy. This would have been the first time that we were eligible and it seemed like we immediately were excluded for the most arbitrary reason. It left a very unsatisfied reason regarding Trupanion and we are highly considering canceling our policy, as we don't have a good feeling about future interactions with the company.
Insurer: Trupanion Canada
By: Alexa
The person I spoke with was patient and knowledgeable about the specific case, however I was highly disappointed in the resolution to our claim.
The person I spoke with was patient and knowledgeable about the specific case, however I was highly disappointed in the resolution to our claim. The reasons our claim (ectopic ureter) were rejected were incredibly arbitrary (drinking too much water) and both our vet and trainer wrote letters of support that this shouldn't have been considered a preexisting condition for the purposes of the policy. (We had just rescued our second dog and he had some behavioral issues that were being addressed by a trainer, including over consumption of water.) Trupanion used vet notes where we mentioned that our new pup drank more water than our old pup, and sometimes urinated in the house, as the basis for rejection. We have policies for both of our dogs (and have had the other policy for 2+ years). We have only filed claims once before, but were under the deductible so have never once benefited from having the policy. This would have been the first time that we were eligible and it seemed like we immediately were excluded for the most arbitrary reason. It left a very unsatisfied reason regarding Trupanion and we are highly considering canceling our policy, as we don't have a good feeling about future interactions with the company.
Insurer: Trupanion
By: Alexa
Great insurance
I really like this insuarance company. It's very convenient that I can file a claim online at anytime. I can view my policy and track claims as well online. This company processes my claims very quickly and keeps me updated with the process. I haven't had any problems with them and I will continue to be a loyal customer. I had two dogs and one of my dogs passed alway. ASPCA was so kind that the called and left me a heartfelt voicemail that brought me to tears and helped me to cope with my dogs passing. I didn't think I would get over my dogs passing untill I hear that voicemail. And to this day, I still have that voicemail saved.
Insurer: ASPCA
By: Jasmin
very responsive ,quick turnaround
embrace has been a great help with my german shepherd Sully who is allergic to everything. It has helped us afford his costly treatments.
Insurer: Embrace
By: martha
I can't say enough good things about …
I can't say enough good things about ASPCA!!! When I speak with anyone on the phone, they are empathic, helpful and friendly. It isn't a hard stretch to know that these are folks who love animals.
Insurer: ASPCA
By: Susan Bourne
We had a rocky start, but I was so pleased with service for, bought coverage for my two new kittens,
We had a rocky start to our relationship as they did not want to cover certain expenses for one of my elderly cats, both of which gave subsequently passed. We were able to work through that issue and all other aspects of service gave been good. They have changed their coverage to cover a percentage of the invoice rather than covering "ordinary and reasonable" expenses. Much clearer and more comprehensive. Of course you pay for the additional coverage but their new coverages of wellness care, non traditional treatments, auto deposit, and very prompt service have made them competitive and a decent buy.
Insurer: ASPCA
By: Karen L
Excellent claim service
My dog Karma was adopted from the humane society about two years ago. At just 2 and a half we had a medical emergency that turned out to be pancreatitis. I already had pet health insurance and am so grateful for that. The claim process was easy and I love the fact that I got a call after about a month from ASPCA to see how she was doing. That is definitely high touch customer service with care. I have already recommended this insurance to my family members.
Insurer: ASPCA
By: Natasha
Excellent service
We've had a long illness of pneumonia with our standard poodle, Stormy.Lots of tests,xrays and medication.All covered quickly and without question. We had a different insurance with our previous dogs and it didn't compare to the service from Embrace!!
Insurer: Embrace
By: Hal
Great pet insurance
Pasoca is a 9 month old frenchie and full of energy. I decided to get him insurance because you never know. Best decision I've made. 2 weeks after I enrolled him with ASPCA, he hurt his eyes by scratching it some how. I've only notice 2 days later only because it was really swollen and puffy. Took him in and it had became an corneal ulcer from him robing his paw on it so much. After that we had 2 emergency visits, surgery and many fallow ups. I submitted all my claims and whiting a week or week and a half latter my money was deposit back in my account. Haven't encounter any problems yet and I hope it will stay that way.
Insurer: ASPCA
By: Fernanda