215,958+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,958 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Good service overall
I've only had one small issue since joining. Other than that the company has been good!
Insurer: MetLife
By: angela vecca
Awesome Customer Support
I've never completed a claim, but their agents by phone, and chat are always so helpful. What really sticks out to me is how willing agents are to go above and beyond.
Insurer: Sonnet
By: Coral Markan
The site was easy to navigate
The site was easy to navigate. Received payment right away. Thank you 😊
Insurer: MetLife
By: Debra Starr
Decent insurance for my pet
I am glad i signed up my dog for this insurance
Insurer: MetLife
By: Eliza W., Austin TX
Very positive experience
MetLife Pet makes it very easy to submit claims, they review claims quickly, and issue reimbursements easily — overall I’ve had a very positive experience using MetLife for my cat’s insurance over the years.
Insurer: MetLife
By: Lora
Horrible Communication
I keep getting emails saying my claim is missing information. I submit that information, and I get the same email telling me the same information is missing. The email isn't clear to begin with. A real human (I assume) reaches out to tell me the claim will be processed ASAP, then I get the same original email saying information is missing. Have never had a problem until MetLife took over. Get your act together!
Insurer: MetLife
By: Michael Lauria
I always submit my claims
I always submit my claims, even when I think it may not be covered.
Insurer: Pumpkin
By: Vickiann
Review and payment sent in a timely…
Review and payment sent in a timely manner!!
Insurer: MetLife
By: Sherie Barron
Great insurance/Great responses and…
Great insurance/Great responses and care. Overall I'm happy with the communication and speed and coverage for my pug.
Insurer: MetLife
By: Drew Phelps
Everything has been good with a few…
Everything has been good with a few exceptions. 1. The app chat feature sometimes gets in a loop and claims I am already in a chat when in fact I am not. 2. Communication is lacking when MetLife needs more info on a claim. Instead of requesting the info they close the claim, unpaid. 3. Sometimes they get a few days behind and don’t pay claims in the time period quoted. Besides these three everything has been good.
Insurer: MetLife
By: David Echols