216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Submitting a claim is easy and…
Submitting a claim is easy and straightforward on the app. Happy I have my dog insured with MetLife.
Insurer: MetLife
By: K. Hunt
It was super easy to register online…
It was super easy to register online took seconds to get copies of the PDFs and I didn’t have any problems at all. The only thing that didn’t work was the link to the customer portal thing but that could’ve been my Internet service so I’ll take the hit for that.😊
Insurer: Prudent Pet
By: Chanda
Easy to follow instructions and upload…
Easy to follow instructions and upload statements
Insurer: Fetch
By: Mai
When your pet gets older
My experience was fine with Nationwide Pet UNTIL the 2020 covid pandemic in which they used the excuse of covid expenses for 2 years to raiserates more than usual, a recent major hurricane in Oct of 2024 caused them to cancel my pet insurance only to reinstate me for a $100 exta a month and my dog aging and needing a special diet and meds for his hips caused them to review my claim and make changes to my policy while making an excuse. From talking to other Nationwide Pet Policy owners once my policy is changed they will no longer cover "Preexisting " conditions with the new policy even though he has been insured with them since he was 3 months old! Nationwide is the largest Pet insurer that so far in 2025 has made 3.2 billion dollars from what I have looked up. They are making a profit! Many new clients are enrolling their pets and they are now paying fewer claims. More than likely due to the fact they are not honoring their policy and canceling their "Head to Tail Premium Wellness Plan". So I can now more than likely expect my premium to go up from $225 dollars a month to $500 dollars a month for my 8 year old dog due to a technicalitie they claim they didn't notice. With of course a preexisting clause so the will no longer have to continue to pay for his special diet and medications. This of course will force myself as well as many others off their plan. The companies excuse is rising vet costs. No kidding that's why people are getting Pet Insurance. It's not cheap to be a pet owner with or without pet insurance. Owning a pet now is a luxury.
Insurer: Nationwide
By: Victoria Perri
Embrace is always there when I need…
Embrace is always there when I need help submitting.They are kind and helpful always,
Insurer: Embrace
By: Kristine Viti
Painful to cancel
Painful to cancel. They let you update your policy online but they won't let you cancel. You have to call them during business hours. This shouldn't be necessary for an 'online' insurance service. Their chatbot refuses to give me an email to contact for this purpose.
Insurer: Sonnet
By: Joshua Madero
Reimbursement was fast, easy and deposited in my account in just a few days.
Pumpkin has lots of options, allowing you to pick the plan that best suits your budget. After satisfying my deductible earlier this year, I submitted two different invoices (just take a picture on your phone and upload) and was reimbursed within a few days at my 90% rate, no questions, follow up or delays. After about 15 months I’m very happy with my decision to choose Pumpkin.
Insurer: Pumpkin
By: John
Customer Service Representatives are very helpful
Customer Service Reps are always very knowledgeable and helpful.
Insurer: Fetch
By: Linda Hicks
Pets Best, truly lives up to the name
I love my dog and consider it my responsibility to offer her the best quality of life, and this includes regular trips to the vet to address any concerns. Pets Best has always helped cover the cost and I am so thankful they are in my corner. Would always recommend to family and friends!
Insurer: Pets Best
Veterinarian: Petcare Hospital & Wellness Center, A Thrive Pet Healthcare Partner
By: Jessica
Denied Claims and Fought to Avoid Reimbursement
I had Pets Best insurance for a very limited time. I signed up for a policy in January of 2025 and shortly after, in February, my cat began exhibiting some strange behaviors. After a trip to the vet, they had diagnosed her and treated for hyperthyroidism. Pets Best denied my claim citing that documents had not been received after I had submitted all relevant documents via email and via their online portal. They did not provide any useful feedback to help process the claim and some of the representatives were pretty rude over the phone. A few months later, after fighting to get my February claim processed, my cat took a turn for the worse and was diagnosed, over a three week span, with an inoperable brain tumor. Pets Best processed the claim at an extraordinarily slow pace (which they said was not their standard speed, but happened to be the speed at which they processed every single one of our claims) and at the end denied coverage citing that the brain tumor was a pre-existing condition. Setting aside the logic that a brain tumor simply cannot be a pre-existing condition, they were saying that the behaviors that dictated their decision to deny coverage were stemming from her hyperthyroidism (which, again, they covered after her visit in February). I had to gather written statements from her veterinarians, all of her medical records and file an appeal with Pets Best in order for them to finally process the claim and pay what they owed. In my opinion, Pets Best went as far out of their way as possible to avoid paying what they owed and hoped that I would be too aggravated by the process to pursue the reimbursement. I ended up spending the last month of my pets life arguing with insurance and stressing about how to pay for her medical care because the team at Pets Best did not prioritize the care of my cat. I could not recommend against starting a policy with Pets Best with more of my heart. In denying coverage and creating such stress for our family financially, they robbed us of time that could have been spent caring for our pet in her last few weeks.
Insurer: Pets Best
By: Kyle