With a growing range of cat and dog insurance policies on the market, it can be hard to find the best pet insurance to suit your individual needs and budget.
We enable pet owners to share their experiences of some of the leading pet insurance providers, so as well as being able to compare the best pet insurance plans available based on cost, levels of coverage, exclusions and deductibles, you can read thousands of pet insurance reviews from other owners across the U.S. and Canada.
Our helpful pet insurance reviews can help ensure you find a policy that’s right for you.
out of 10
Poor claim communications
Our claim kept on getting delayed for more information. If I wasn’t diligent in follow up I would have never known. There was *no* communication from the company to me about what was needed. Only my calls to customer service and insistence that I speak to someone further up the chain resolved the issues. Deeply disappointed. After years of paying premiums for our dog (and cat) our first claim in 7 years was a circus. Now we are stuck with them, for better or worse, because of the universal pre-existing clauses in all per policies. Caveat Emptor.
This insurance does not cover any of the typical expenses. It is very confusing and misleading. They don't call you back.
I submitted over a $1,000 expense and after two months was told that none of the charges qualify for reimbursement. Out of the $1,000 claim, only $80 is applicable towards deductible. I tried calling, and after waiting on the phone for a hour, had to hang up. I have left two messages and no call back. I'm very dissatisfied with this transaction and ask that you cancel this policy immediately.
Masoud Sepahi 949-375-6599.
Excellent Customer Service and Knowledgeable Agents make everything So Much Easier
your agent that was helping me was knowledgeable, polite, and efficient - she took the time to explain the inner workings for your plans and ensured that I understood them all before I made a choice. Hats off to her and your attention to detail.
You always come through! Just as advertised. You have never questioned a claim, and our dear Rosie is aging and has lots wrong with her (heart valve, arthritis, and mast cell disease). You just keep paying!
With COVID the ability to see a vet on a timely basis is non-existent currently in Ottawa.
Minimum 4-8 weeks for a regular appointment otherwise it's the local ER clinic as the only option. I found clinics serving the public much faster but they were in Toronto. I took the appointment. My dog was seen, assessed and treated in 3 days. I paid for the hotels no issue. And Trupanion came through in a huge way. They covered everything that was in the agreement contract I had with them. I was fully willing to pay the bill because it was out of my region but it was such a seamless process and speedy as well. I paid everything was reimbursed within 3 days of submitting the claim. Thank you to everyone at Trupanion.
Whenever I have questions about the policy and what it will cover the live chat option has been a quick way to get answers.
Whenever I have questions about the policy and what it will cover, the live chat option has been a quick way to get answers. When my vet submits my claims on my behalf, they get processed immediately (it's a pay direct vet) and is nice to walk out only paying the remainder.