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Slow, misleading, poor communication.

My dog recently had to undergo an X-ray, MRI and multiple blood tests. I used Healthy Paws mobile app which makes it SO easy to submit a claim. And, they're very quick to approve. It made this anxious dog mama less worried knowing the insurance process was smooth and painless! I HIGHLY recommend pet insurance through Healthy Paws. Nothing but great experiences so far!

We lost our mastiff after 5 yrs. cost started at $65 and ended at $151 a month! $9 annual price hikes reasonable but then $30 hikes especially during covid! They paid all the claims timely. Now our new Frenchy would only have 70% instead of 90% coverage so on to a new one

I have had a policy for over a year. Every claim has been denied. When I inquire as to why they reply that they needed more info and had contacted my vet NUMEROUS times with no result. My vet told me they had only one request when I first took out the policy but nothing since then. When I filled out a survey they asked about any concerns. I asked why they did not contact me if they had no success reaching my vet - no response. This is unacceptable. My claims are for meds that they say are covered, They also claim that only 10% of claims need more info from vet. I have wasted over $800. I wonder if they will contact me after this review?

I've had Healthy Paws for my Frenchie since I brought him home as a puppy. I found their rates to be very competitive and their plans comprehensive. Healthy Paws gets high marks for ease of making claims, it literally takes minutes on the app, as well as very timely reimbursements, sometimes same day for small claims. Recently my Frenchie had surgery for a disk herniation which was our first large claim. HP reviewed it and the check was sent 3 weeks later, thus I was very pleased with their responsiveness. They even emailed me checking on how he was recovering. The only thing is my Frenchie will be 6 years old, and there were some significant premium rate increases in the last couple years, and I'm concerned it will happen again after the recent large claim. It is quite possible that this is common with many pet insurance plans, so something to consider.

I enrolled Poison later in life as I was moving away from my veterinarian that I trust and love. I was nervous to not have her support, especially financially. I decided I needed the peace of mind. I have 6 dogs currently enrolled and Trupanion has been amazing.

The best insurance company.

The claim was quick and the coverage was excellent

Great customer service, and a quick response to my claim.

Even though they claim that they are direct pay. All sites show that checked... BEWARE because their loophole is thy say it is done on a case by case basis.. Don't waste your time looking for that statement in their advertising because it is not there!!! Very misleading and very deceitful!!