216,195+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 216,195 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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I regret switching from my previous pet…
I regret switching from my previous pet insurer to Metlife. I have had nothing but problems from the moment I signed up. It took multiple attempts to get my policies set up correctly (I have 5 pets insured). Then every single claim but 1 has had issues. They have asked for the same paperwork over and over again (medical records or explanation of benefits from previous insurer). How many times do I have to re-send? I have had to call on every single claim but 1. Their submission process SEEMS easy, but if you have multiple pets and policies, no matter what I do, everything gets messed up, And there is not text box to provide more info to help them understand the situation and what is being submitted. I have even tried writing the details up and uploading it with the invoice and SOAPs. They still doesn't help. As a customer, I am at the mercy of whatever claims agent is handling my claims. It should not be this hard.
Insurer: MetLife
By: Kathy Peacock Rakestraw
Bobby was very helpful
Bobby was very helpful. My questions were answered completely and he even helped get me signed up for a policy.
Insurer: Prudent Pet
By: Phil Rush
Don't bother unless your pet is a newborn!
Unless you begin to insure your pet from the time they are born, this insurance is useless. They consider everything you have taken your pet to vet for as a PRE-EXISTING CONDITION and do not cover. It's useless for a pet like ours that is 6yrs old. You also have no control or idea what the vet writes in the medical records and will consider that as PRE-EXISTING. Disappointed and if my claim for our last visit is not covered, I will likely cancel this insurance.
Insurer: Embrace
By: Laurie
Manny was extremely helpful and…
Manny was extremely helpful and informative and professional
Insurer: Nationwide
By: Ronda Toler
Life saver
Life saver! Easy, efficient and worth the money!
Insurer: MetLife
By: Ginny Hewitt
I have always had a great experience…
I have always had a great experience with Fetch paid for everything with my dogs. As they are approaching 11... I will need to change unlimited coverage to 25 ... but had a great experience with a call to discuss the changes today
Insurer: Fetch
By: Nikki Curtis
Nationwide is on Koa’s Side
It’s affordable and comforting knowing Koa has insurance
Insurer: Nationwide
By: customer
Feeling very slighted by Nationwide
I have had Nationwide pet insurance for years for my animals. We were unaware of an expired credit card on three of our animals plans, and were not informed of this expiration. Nationwide claimed they sent us a letter in the mail, but didn't update our portal or send an email like every other communication - including the one for this review - was sent. We had a valid credit card on file for our 4th animal but our other 3 animals were dropped. We discovered this issue when our claims we denied despite the prior month (when we supposedly would not have been insured) being accepted. We are now not allowed to reinstate our insurance because during the time of coverage our dogs have gotten too old to have the insurance they now need. We are left stuck with over $4k in bills and more to come for two aging dogs. To say we are disappointed is an understatement.
Insurer: Nationwide
By: Ginny Staples
Fast claim response
We took both our cats to the vet for their yearly checkup. After we submitted a claim and received our reimbursement quickly and without problems. Thank you
Insurer: Pumpkin
By: michael mcswain
Amazing response and service
Amazing response and service, pumpkin values their customers and it’s appreciated
Insurer: Pumpkin
By: Amy