222,727+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 222,727 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Always denied reimbursement
You always find a reason to deny a claim. I filled a claim for an injury to my dog’s eye. You denied it due to a pre-existing condition. Just because he had the same injury previously does not make the claim pre-existing. Since customers pay monthly throughout the year, they should not be time restricted to file throughout that year. The 3 month cut off for filing claims is not right. If customers paid their premium in full for the year, they should be able to file for that year. How is it right to not pay a previous year’s claim? I have filed many claims I have had only $22 out of hundreds of dollars reimbursed. This is not right Nobody likes being deny claims when they’re paying their monthly bill of approximately $1500 a year. I could’ve paid for everything my pet needed out-of-pocket. Instead I have incurred the cost in addition to paying your premium.
Insurer: MetLife
By: Susan
Used to be good
Used to be good. Then they just weren’t. Currently cannot access ANY of my policy information, coverage, file claims So far no fix. They said a few hours. It’s been days.
Insurer: Embrace
By: Tricia Demarest
The staff is wonderful
The staff is wonderful. They are gentle with my cats and they love them. Fast and very efficient too. Place is very clean.
Insurer: MetLife
By: Theresa Butruccio
My claim was taken care of quickly.
My claim was taken care of quickly.
Insurer: MetLife
By: customer
I had to call metlife with concerns…
I had to call metlife with concerns uploading documents the woman was very thorough and talked me through it. It's great for insurance and I got paid back half of the medical bills back!
Insurer: MetLife
By: customer
It was affordable and fast
It was affordable and fast
Insurer: Nationwide
By: Patricia Brown
I had trouble with submitting my…
I had trouble with submitting my payment. I had to try several times. Without that problem, the enrollment process was not difficult.
Insurer: MetLife
By: PAMELA SMILEY
Easy to file claim
Easy to file claim. Got my reimbursement within 3 days.
Insurer: MetLife
By: Ana
Very easy process for claims
Very easy process for claims
Insurer: MetLife
By: Gene Xu
Disappointed in the communication from…
Disappointed in the communication from via Pet Cloud. I submitted a claim on June 12, 2026 which as of today, 6/28 it's still in review. Is this standard practice not to al lease communicate with me why it's taking so long? I continue to check the FIGO app...no resolution.
Insurer: Figo
By: Fran