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More headache than payout.
Got Fetch pet insurance for our new puppy, Generally a bad experience. Coverage amounts were frequently less than expected, and often required a lot of back and forth documentation to get even partial coverage. Most egregious situation was when our dog had a sore tail that he was biting at at 11 months old they refused to cover the vet assessment because he was noted to be scratching at his new collar on his first assessment, so it was a "preexisting condition". At the time I asked them not to renew when my policy ended. Then, when my policy ended, sure enough I got dinged for an annual renewal fee. Then when I called to get it reversed, they said they would only prorate me 11 months because I was already committed to continuing for at least another month. Ridiculous.
Insurer: Fetch Canada
By: Paul Young
Amanda was amazing
Amanda was amazing! She made sure all my questions were answered and left me with nothing but i smile on my face.
Insurer: Fetch
By: madison
Relatable and Reliable - Recommend
I recently spoke to Amanda Mello, and I was genuinely impressed! She was incredibly knowledgeable about pet insurance knew all the contracts and coverage options inside and out. What stood out even more was how relatable and friendly she was. You can tell she truly loves what she does and she has a real passion for insurance. Her personality made the whole experience enjoyable. Highly recommend connecting with Amanda Mello at Fetch Pet Insurance if you're considering pet insurance!
Insurer: Fetch
By: Nicole
I needed to clarify the information…
I needed to clarify the information requested and concerning a claim. Cassie was helpful and walked me through the steps. I appreciate the assistance - with a human and not a bot.
Insurer: Embrace
By: Susan Decker
Easy process and to understand
Easy process and to understand
Insurer: Pumpkin
By: Patricia
Impressed so far!
I am a new customer but so far I am very impressed with not only ease of use with their website but prompt reimbursement. I am a life long USAA member and Embrace is their preferred vendor so I am sure they will live up to USAA's high standards for customer service over the long haul.
Insurer: Embrace
By: April Everett
Thank you
Thank you for taking care of my claims so quickly. The process is easy and the app is a true game changer.
Insurer: MetLife
By: Kimberly Peckham
Great service & experience
Submitting claims is easy and MetLife always has a timely response. They manage things quickly and with no issue! I've dealt with other insurance companies in the past that did nothing but cause more stress. None compare to the value I've received with MetLife!
Insurer: MetLife
By: Mary
Quick reimbursement
My 2yr old Cavalier King Charles has been healthy, only needing her vaccinations and flea/tick/heart med. I submit the receipt from the Vet and within a few days I have the reimbursement in the bank. Thank you for a quick response.
Insurer: MetLife
By: Cindy
A+++
Healthy Paws has helped us through 2 TPLO knee surgeries for our beagle, Gunner. I’m so grateful for their support!!
Insurer: Healthy Paws
By: Kevin W