215,886+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 215,886 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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AWFUL insurance company with NO customer service
What a crappy insurance company, if you’re looking for a company that you cannot reach, that will not call you back, and will hold a Zero cost claim on your policy affecting your future rates. Then jump on board and sign up with these guys! I reported an incident in a parking lot where I was backed into, I was gauged at being half at fault - FOR SOMEONE BACKING INTO ME! This was a zero damage “claim” as it’s worded and it now affects any good rate, I may be entitled to. Since they are leaving Alberta (good riddance) I need a special letter to say that there was in fact no damage and no real claim. I’ve called several times and I have been on hold a lot. Today, I sat on hold for just over 2 hours, someone picked up the call, and held it for just long enough enough for business hours to be OVER then disconnected me. Now I have to piss about and call back again “during business hours” and hopefully I’ll actually get a live person who may or may not help me. Additional you get a generic response that outlines everything you've already done. Thanks tips, for the not so helpful "generic" b.s response. These responses validate my comments above.
Insurer: Sonnet
By: Jill Christine
Every experience I have had is smooth
Every experience I have had is smooth. Customer service is kind and knowledgeable. I feel supported and have not had any frustrating experience. Thank you so much
Insurer: MetLife
By: Hillary Messer
Bait and switch
Paid premiums for a year.my neutered,vaccinated cat got sick for the first time in his life.when I submitted the claim,they replied,they needed his medical history. I resubmitted the claim with his records.this confused fetch,telling my I submitted a duplicate claim.no,I submitted the same claim with his medical records you requested.so after 3 months they deny my claim.telling me I didn't take my cat to the vet to the vet in the last 12 months. He wasn't sick.(a wellness check?)So they keep taking my premiums,and they can send me e -mails Telling me you deny my claim,but you can't send an email saying if you don't get your cat to the vet within 12 months, YOU are NOT COVERED!fetchs motto Always take the money.I'm not new to pet insurance just new to their Con game. I rarely post bad reviews but i couldn't let this slide,you've Been warned.
Insurer: Fetch
By: harold watkins
I hv been trying to get a hold of an…
OLD- I hv been trying to get a hold of an agent from more than 1 hr and no one is picking up during business hrs. I am a new customer and need to get urgent changes done on my file for mortgage approval. UPDATED- chat works of done early. Not bad!
Insurer: Sonnet
By: Yadwinder Singh
Very quick reimbursements!
Very quick reimbursements!
Insurer: MetLife
By: customer
Best decision
It is one of the best decisions I made when we got our new puppy. It has been very easy to submit claims and receive reimbursement.
Insurer: MetLife
By: Shannon Z.
Great Pet Insurance
Pets Best makes it easy to file claims. They respond quicky to a claim. They pay out when they should, and in a timely manner,
It was simple to obtain this pet…
It was simple to obtain this pet insurance. There was only a difficulty with some settings. So far so good though.
Insurer: Prudent Pet
By: snymsaj
The 2 Stephanie's I worked with today…
The 2 Stephanie's I worked with today were very friendly!
Insurer: Prudent Pet
By: tawnyajacocksgmail.com