217,900+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,900 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Submitted a claim for the first time…
Submitted a claim for the first time and very unhappy on their response to it so far. Refereed to my family member as "xpetx" in their auto fill spot. Tried to log into my account to dispute and got "The service is unavailable". Tried to call but they do not have access to anyone on weekend. See what happens next week.. hopefully can login/speak to someone.
Insurer: Embrace
By: m eagan
It’s scary enough when your pup is…
It’s scary enough when your pup is sick. With Fetch we were able to put her needs first without the financial worry.
Insurer: Fetch
By: Nancy
I would give this a 5 but I just signed…
I would give this a 5 but I just signed up and have no idea how they will perform when I need them. Beyond that, they offer a vast array of coverage including unlimited which I need for my Savannah cat. Better safe than sorry paying a huge vet bill.
Insurer: Embrace
By: Erik Radcliffe
Nightmare
So far it’s a nightmare just trying to put my vets information in
Insurer: Fetch
By: Bonnie Overman
Personal servce, good product, reasonable price
I was impressed that I was able to speak to someone (not AI), they were very polite and helpful and ;your prices/coverage were reasonable and within my price range.
Insurer: Prudent Pet
By: shoppingcartamgmail.com
Fantastic service submitting and…
Fantastic service submitting and receiving quick evaluation and payment of the claim. Very streamlined process and extremely appreciated for me and my pooch!
Insurer: Embrace
By: Jonathan Tanz
Best insurance Agency
Selecting a policy was very easy and everything was done online.
Insurer: Sonnet
By: Abdi Mohamed
I have no trouble with claims Pumpkin…
I have no trouble with claims Pumpkin doing a great job
Insurer: Pumpkin
By: Josephine
80% increase with no claims
PetsBest just raised my insurance by 80% when I had no claims in over two years! This is outrageous, and may be related to the fact it was sold to another company last year, so we can expect more denied claims as they try to increase profits. If you have a claim, they will never pre-approve it. Their tactic is "submit and then we'll see", so if they deny it, you will have to spend thousands out of pocket. Only had one claim about three or four years ago, and this was very unnerving. This 80% increase from one year to the next is the last straw. I cannot trust they won't keep doing the same. As it tends to happen, their support team was of no help.
Insurer: Pets Best
By: Paul
Slow customer service, dishonest practices, deny legitimate claims. Avoid at all costs.
I am writing this review to warn other pet owners. We purchased a top-tier, unlimited-benefit plan from Pets Best, believing we were doing the responsible thing for our dog. When she needed a necessary $6,500 surgery, our claim was denied. The denial was based on a "pre-existing condition" from a minor, completely resolved skin issue that occurred in another country over two years (29 months) before our policy even started. We appealed, providing clear evidence that the two issues were unrelated. Most importantly, we submitted a formal letter from our board-certified veterinary surgeon who explicitly stated that the conditions were "clinically distinct" and that the new problem was triggered by environmental factors after our policy was in effect. Pets Best ignored the specialist's expert medical opinion and upheld their denial through two separate appeals. If you are looking for an insurance company that will stand by you, look elsewhere. Pets Best has shown that they will use any loophole in their policy to deny a legitimate claim, even when faced with overwhelming medical evidence to the contrary. They do not operate in good faith. We have since canceled our policy and strongly advise other pet owners to avoid this company.