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Pet parents across the U.S. and Canada have left over 219,818 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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GREAT Experience !
I have had this insurance over 10 years covering 5 animals , 3 who had cancer and this company went above and beyond, Fast reimbursements . I highly recommend them!
Insurer: Pets Best
By: Kerestan
Trupanion has given me sense of security.,.
Trupanion has given me sense of security for my dogs wellbeing… Soo glad I made the right choice for picking Trupanion as my health insurance for my dog…
Insurer: Trupanion
By: Lorraine Go
Claim Handling Practices
MetLife has attempted to deny claims despite clear documentation and prior claim history confirming the condition is not pre-existing under the policy. At policy inception, there was only one named pre-existing condition which was conjunctivitis. The delays and denial reflects multiple failures: failure to review prior approved claims, failure to review submitted medical documentation, failure to correctly apply policy terms (including the Pre-Existing Condition Coverage Endorsement on my policy), and incorrect coding of the condition. MetLife’s suggestion to file an appeal is improper on these claims. This is not a dispute requiring new information, but a failure in initial claim handling. Requiring an appeal shifts the burden to the policyholder to correct the insurer’s error. This contradicts prior determinations and policy language. While some claims have been handled swiftly, having to explain and show them their own policy language, where to look on submitted documentation and what to review on prior carrier information to see what was excluded, as well as repeatedly having to send in the same documentation in concerning which is why the 3 star overall review is being given. As an insurance professional, I am concerned that consumers who do not fully understand policy language may be unfairly denied coverage without realizing the error. This raises concerns regarding improper claims practices.
Insurer: MetLife
By: Lisa
Prompt reimbursement
Prompt reimbursement for our fur-baby's recent visit to the veterinarian made it less stressful for us.
Insurer: Spot
By: Pamela
Always get exactly what I ordered
Always get exactly what I ordered. In a timely manner and packaged perfectly.
Insurer: Fetch
By: Susan Ghiorsi
Everything went smoothly and agent was…
Everything went smoothly and agent was very helpful
Insurer: Nationwide
By: customer. John Bayne
Easy Enrollment
it was easy and ability to compare plans and even chose my own deductible limits and reimbursement % was very empowering
Insurer: MetLife
By: Viju Velu
They understood every minor problem…
They understood every minor problem that I had and were able to rectify the error. They were very good to work with they might take a little longer than normal companies but they get to work done.
Insurer: MetLife
By: M.I.R
Terrible had to pay out money after…
Terrible had to pay out money after adopting a kitten who was sick got coverage for 30 days. Ended up paying and extra almost 300$ that trupanion wouldn’t cover. Had worms needed to be seen twice and I’m paying out of pocket even though she’s covered and my claims keep getting denied , almost instantly so it’s obvious that it’s a computer generated decision. What a joke .
Insurer: Trupanion
By: Adopted
The app tracking feels highly invasive.
The app tracking feels highly invasive.
Insurer: Sonnet
By: Nicole DAlessandro