219,818+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 219,818 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The customer service representative…
The customer service representative Amanda Mello was excellent. She was knowledgeable and answered all my questions
Insurer: Fetch
By: Michelle
Insurance for my pet is a new…
Insurance for my pet is a new experience for me. So far, it has been a positive one. I submitted one claim already for a well visit and was reimbursed in a very timely manner.
Insurer: MetLife
By: Tracey Paradis
Quick payment on my claim.
Quick payment on my claim.
Insurer: MetLife
By: customer
Fairly simple and straight forward…
Fairly simple and straight forward claims process. Good feedback and updates.
Insurer: Fetch
By: David
Best Financial Assistance
Metlife has helped me financially with all of my cat’s appointments. I’m grateful for the amount of reimbursement so I can keep my cat healthy for a long time. Metlife works quick and efficiently which helps reduce my stress and anxiety financially. Thank you Metlife!
Insurer: MetLife
By: Danielle Boffa
Fair application of policy provisions
Fair application of policy provisions
Insurer: MetLife
By: customer
Great Experience with Pets Best
I don't know why this company gets such a bad rap. My sweet senior had to have a $14K surgery to have her spleen removed, and Pets Best reimbursed me for 80% of it without a problem. (I had already met my deductible with the vet visits and imaging for the same condition/illness prior to the surgery. And I chose 80% reimbursement over 90% when I bought the policy to keep my monthly premiums reasonable.) Claims process was a breeze. All I had to do was upload my invoices and enter some basic info on the vet clinics. That's it. Nothing else needed. This has been nothing but a positive experience. Super grateful.
Delay, Deny, Defraud
My pet was bitten, which is officially covered by their accident policy. However when it actually came time to file a claim 1. They claimed that they needed a full medical history. Then confirmed the received it on March 31st 2. Once they got it they claimed that they need 30 business days to review. It took 3 calls until they admitted that this policy is fabricated and would "escalate the review" 3. They then came back and claimed claimed, 5 days later that they didn't get it and refused all further contact. And their website magically broke with 504 errors after that indefinitely. 4. They then cancelled the policy out of the blue without any authorization rather than pay the claim on May 4th. In order to get anything from them you need to file a lawsuit.
Insurer: Embrace
By: Menachem Hornbacher