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Pet parents across the U.S. and Canada have left over 209,784 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Easy to Use, A+ Service, Fast Reimbursment
Easy to use, reimbursed quickly, communicates with my vet for SOAP notes.
Insurer: MetLife
By: customer
I have been a client of Pets Best since 2019! A+
I have been a client of Pets Best since 2019. We had adopted a Great Pyrenees from a kill shelter down South and had him transported locally. We have been very fortunate to have adopted a great dog...it clearly could have gone the other way. From the beginning we investigated various pet insurers and had narrowed it down to Truepanion (also a good firm) and Pets Best. That said, we felt that Pets Best had the most comprehensive coverage at competitive prices. Unfortunately, there weren't many reviews at the time, and we wound up taking a chance that Pets Best would live up to their promises. Well, I have to say that we clearly made the right choice. "Archer" needed to undergo MPL surgery this year and we were hit with a bill close to $6k. I submitted the expenses and within 2-weeks had the reimbursement (less the copay) deposited directly in our account. This insurance more than paid for itself by providing both peace of mind and outstanding coverage. I've never had an issue with claim denial (even with smaller bills) and their customer service is top-notch. If you are seriously considering pet insurance, my advice is take it but go with a company you can trust. I would highly recommend Pets Best and would encourage anyone to research them. I noticed that there have been some negative reviews posted, and maybe there have been some situations with others that were less fortunate with their experience. However, I can say first hand, we have had nothing but positive experiences during our 6-year arrangement with them, and I have no reservations about renewing our policy year over year!
Insurer: Pets Best
By: R Shaw
The customer care representative was so…
The customer care representative was so polite and professional. Made adding another pet very easy.
Insurer: Nationwide
By: customer
Paying claims promptly
Paying claims promptly. When ever you call all of your questions are answered and you don’t wait for a callback
Insurer: Pumpkin
By: Barbara
Highly recommend
We have had Embrace Pet Insurance for over 15 years and have been extremely satisfied with their coverage and wellness plans. I highly recommend them for all of your pets.
Insurer: Embrace
By: James Ciminello
Avoid at all costs
Avoid at all costs! They increase rates by as much as 57% every year for a single healthy young pup. When you do file a claim, they often deny giving an accuse that the itemized bill isn't legible, when anyone with normal vision can read it perfectly fine.
Insurer: Embrace
By: Dallas
Bad customer service
there is no customer service. Chat box does not allow you to speak to an agent or even type the issue. You need to spend too much time just to find an answer to a simple question.
Insurer: Fetch Canada
By: Parisa Keik
Agent was very helpful and knowledgeable
Agent was very helpful and knowledgeable
Insurer: Nationwide
By: stephanie gyamfi
The reimbursement was fast
The reimbursement was fast
Insurer: Spot
By: John Catts