208,360+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 208,360 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Pets Best Claims Process - Positive Experience
I had several claims due to an illness that I submitted over a period of about 3 months. In all cases, the Explanation of Benefits came quickly, was well explained and matched exactly what I expected based on my coverage. My only quibble is that I was never able to successfully file a claim online or by using the app. However, the e-mail claim submission was straightforward and not particularly cumbersome.
Employee
Prompt service and kept me informed
Insurer: Nationwide
By: customer
My golden have to have surgery and it…
My golden have to have surgery and it was a very stressful time. Knowing that I would be reimbursed quickly was a big relief. I called customer service with questions and they were great! I would definitely recommend Pumpkin!
Insurer: Pumpkin
By: Marianne
easy and informative
easy and informative
Insurer: MetLife
By: Ronald Hackett
Ease in processing and a comfort to…
Ease in processing and a comfort to know that your pet will be taken care of, and it will not financially destroy you. I have five dogs, and I am confident that Spot will do what they can for my fur babies.
Insurer: Spot
By: Babette Scholl Wilson
Pets Best Satisfied Customer
"My dog has masticatory myositis which is an auto-immune disease. The treatment is prednisone. Right now she is seen monthly to adjust dosage per her improvement and, luckily, she IS improving. We're hopeful that we can discontinue prednisone altogether soon. It is easy to file through Pets Best and they keep me abreast of status if things seem to lag behind, and they always come through. The lab test to confirm the disease was extremely expensive and the ongoing checkups and medication costs add up. Pets Best has done a lot to alleviate those expenses. Hurrah for Pets Best Insurance."
This is a real good insurance company…
This is a real good insurance company for both pets and adults/kids.
Insurer: MetLife
By: Brandon Wright
Prices are very reasonable!
Prices are very reasonable!
Insurer: Nationwide
By: Decartyse Montgomery
The worst insurance company.
The worst insurance company.
Insurer: Fetch
By: Guyana
Worthless Coverage and Terrible Service
I had high hopes for this insurance based on reviews and that it was affiliated with the ASPCA. PSYCH! It’s NOT! This is an advertising scheme! When I submitted a recent claim (February 2026) for my 11 month old dog’s illness that was denied, I called and was told that there was a 14 day waiting period due to new insurance (I’ve had and been paying this premium since August of 2025). I asked to speak with another customer service rep to get more clarification who told me something completely different. I then asked to be transferred to a supervisor who spoke over me for the entire conversation and then said, LITERALLY, if I had waited longer to bring my dog in for treatment, my bill may have been covered. I have paid over $800 and been reimbursed less than $100 AFTER paying $1800 in vet bills. Avoid at all costs. Lemonade has more comprehensive coverage without all the sketchy caveats. Don’t let these people take advantage of you. THIS COMPANY WILL DO ANYTHING TO NOT PAY. DO NOT RISK YOUR PET’S HEALTH BY USING THIS SHADY COMPANY Regarding your response: Since you know I have been in touch with customer service, you should be able to review the calls and determine the ineptitude of your employees and the conflicting answers I received. I appreciate that you took time to read my review and react! Now fix yourself. ALSO, for anyone reading this, the only reason why there are “verified” reviews with 4 or 5 stars is because ASPCA Insurance INVITED them to review by sending a link after a favorable experience. They are less “verified” than those of us that came on here to leave honest feedback.
Insurer: ASPCA
By: Will Yerxa