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Insurance for new pet with Fetch.
Insurance for new pet with Fetch. I had the pleasure of dealing with Carla Stevens via phone. She was very knowledgeable about the different policies. She helped me choose the plan suitable for our dog. Carla was very patient in answering any of the questions I had. I let her know I would call back when I decided on the plan that applied best for my dog. I called back the next day with my decision & Carla completed my application. I have been very satisfied with Fetch insurance for my other dog and will definitely recommend them to pet owners I know. I would definitely contact Carla again should I have any further queries. She has a very professional, personable manner and very knowledgeable with Fetch insurance plans.
Insurer: Fetch Canada
By: Melvin Siemens
I Hope this Means They've Improved
In the past I've had TERRIBLE experiences. On one claim it took me THREE CALLS because the claims person insisted that the dates of service were before the policy went into effect because the vet had included a grooming that was done prior to the effective date. Had he/she bothered to look at the date that the MEDICAL SERVICES were provided, it would have saved me, Customer Service, and 3 supervisors aggravation. Another time they denied a claim for Simparica Trio that the vet called into Costco because the Costco receipt didn't have the dog's name (Costco doesn't give special receipts with the dogs name). A subsequent photo of the label on the box solved that problem. So I was pleasantly surprised when I submitted a claim on 6/3 and received notification on 6/4 (ONE DAY! ) that reimbursement was being deposited to my checking account. I had previously been told (after I ranted like a lunatic) they were supposedly working on revamping their processing, so it's possible they've improved their review process.
Insurer: MetLife
By: Elissa Dellosso
All my claims have been processed…
All my claims have been processed promptly. Representatives have been very pleasant anytime I've had to call them.
Insurer: MetLife
By: Richard Colson Sr
Payment prompt after submission
Payment prompt after submission
Insurer: MetLife
By: Donna H
I am deeply disappointed with my…
I am deeply disappointed with my experience. Based on my interactions, I cannot recommend this insurance. In hindsight, I would have been better off opening a savings account and depositing the monthly premium myself. Before proceeding with my dog's neutering, I called to confirm if the procedure would be covered if deemed medically necessary. The representative assured me it would be, provided it met that condition. After my veterinarian evaluated my dog and recommended the surgery due to recurring infections and blood in his urine, I trusted that the medical necessity would be clear. Unfortunately, the insurance company later determined on their own that it was not medically necessary — disregarding the professional recommendation of my veterinarian. It is disheartening that they override the judgment of a licensed veterinarian who has direct knowledge of the animal's condition. What makes this situation even more frustrating is that I sought clarification beforehand and was not informed that the insurance company would independently decide what is necessary, regardless of veterinary advice.
Insurer: Trupanion
By: Vanessa S. Perdomo
Fast reimbursement
Easy claim submission and very fast reimbursement.
Insurer: MetLife
By: MARISSA ROBERTS
My only complaint is …
My only complaint is the turn around on receiving reimbursements. It seems to take a long time to receive payments.
Insurer: MetLife
By: Pat Forman
Very easy process to submit a claim
Very easy process to submit a claim, follow up progress and other information.
Insurer: Embrace
By: Zaki
Smooth and easy
As always, the process for claim submissions is smooth and simple.
Insurer: MetLife
By: Pamela
Easy and quick claims process
Easy and quick claims process. Upload the vet bill and was approved in 2 days.
Insurer: Pets Best
By: Melanie L