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Pet parents across the U.S. and Canada have left over 208,287 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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MetLife Pet Insurance: A Masterclass in Incompetence
Here we go again—another denied claim. Another month of absolute nonsense. At this point, I’m not even surprised. Just disgusted. For YEARS, I’ve submitted the exact same documentation from my vet stating that both of my dogs require AGE every single month. It’s on file. It’s highlighted. It couldn’t be more clear unless I tattooed it on someone’s forehead. And still—STILL—MetLife can’t get it right. Every month I waste my time fixing their mistakes. Every month I get some excuse: new staff, system issues, someone forgot to read. Are you kidding me? If any of us did our jobs this poorly, we’d be fired on the spot. The truth is, MetLife Pet Insurance is broken. The service is a joke. The systems are garbage. If I weren’t locked in because of pre-existing condition exclusions, I’d have ditched them ages ago. As soon as I find a better provider, I’m done. And if you’re reading this and dealing with the same ridiculous runaround—take this as your sign. Jump ship. They don’t deserve your money, your time, or your trust. Fix this, MetLife. Or don’t. Just know I’m not going quietly anymore.
Insurer: MetLife
By: Corey
Once we figured out what browser we…
Once we figured out what browser we could use, the rest was pretty straight forward. Since our dog was so young she didn't have much of a medical history. We sent what we had, but it wasn't much. I would have liked some kind of feedback on that. The actual claim form was quick & easy.
Insurer: Spot
By: Cheri Hardt
It's nice to have some help with…
It's nice to have some help with unexpected vet bills.
Insurer: Spot
By: Karla Dick
Great pet insurance
They offer different packages for different types of services for your fur babies. I ended up needing to use it & they were great. My past pet insurance didn't cover anything & it was more expensive. I'll always recommend spot insurance
Insurer: Spot
By: Samantha Stevens
Insurance for a new puppy.
Chad was very professional and knowledgeable.
Insurer: Nationwide
By: Roman
There rates start out good when your…
There rates start out good when your dog is young healthy, then watch out it goes crazy high there plan is to get you to reduce your reimburstment and up your deductible. I have put in as few claims maybe most I got from them 5000 or 6000 in 10 years Ive been paying more out of pocket then putting in claims to keep his cost down but just now they raises in back to 279 plus my 1000 deductible I have a 70% reimburstment had to lower it to 50% stay away
Insurer: Healthy Paws
By: Steven Kersey
Quick and fair reimbursement
Quick and fair reimbursement
Insurer: Spot
By: customer
I am still waiting to get approved
I am still waiting to get approved
Insurer: Nationwide
By: Dianne Spirk