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Pet parents across the U.S. and Canada have left over 216,087 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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The representative that I spoke to was…
The representative that I spoke to was Well informed she helped me go through the procedures and gave me the information that I needed
Insurer: Fetch Canada
By: Saskia
Fetch screwed us with outrageous rate increase
We have used Fetch pet insurance since they were PetPlan. We've had many policies for various dogs because we run a nonprofit dog rescue. We insured our rescue dogs while waiting to be adopted. We insured our own pet dogs. We recommended them to everyone. $15000 coverage per year. How would that make any sense to pay. So now we are forced to cancel her policy which means any other company will not cover any pre-existing conditions she's had throughout her life. So they totally screwed us and that shows just how little they care about customer service and providing care for their customers and their pets. Do NOT get a policy from Fetch. It may seem good when you first get it but it will go up in price every year significantly and when they get old and really need their health insurance you will no longer be able to afford it. Go with another company that actually cares about pets and not just making money. They sure don't care!
Insurer: Fetch
By: Ann Wagner
Very helpful and professional
Josh was very helpful in supplying information on the Wellness Plan to me so that I could add to my Accident and Illness plan.
Insurer: Fetch
By: Linda Hicks
Good Customer Service experience
The customer service rep Lexi was very friendly & kind and she answered all my questions & concerns. Been noticing all the customer service reps Ive interacted with are helpful & they do resolve issues fairly quickly. Anytime Ive had a discrepancy with any billings or reimbursements, they have been good about addressing my concerns and they have so far corrected all issues & send out additional missing reimbursements or will correct bills if overcharged by accident. Bc they have friendly customer service reps willing to listen to the customer’s issues & then find the proper resolutions, I will continue using Embrace & would recommend to others, bc I can say from my experience with using Embrace, that if there are any issues, Embrace is good about fixing those issues appropriately. Thanks!
Insurer: Embrace
By: J_nyc
Easy to fill out and submit claim
Easy to fill out and submit claim
Insurer: Embrace
By: Suzanna
The agent
The agent, Rose, did a great job. Handled my issue professionally and quickly!
Insurer: MetLife
By: JG
easy and quick response
Filing a claim was easy and response was fast. My claim was funded within days of filing.
Insurer: Pumpkin
By: Chollan
Excellent interaction with customers
Amanda did an amazing job answering all my questions and providing me with so much more detailed information. She made feel confident in my decision to purchase insurance from Fetch. Thanks Amanda!
Insurer: Fetch Canada
By: Marcela Forhaeuser
The claims process could not be any…
The claims process could not be any easier. Just a couple of clicks, upload the receipt and BAM! The claim is processed in just a couple of days.
Insurer: Spot
By: Kelly
why claims take 30plus days from…
why claims take 30plus days from submission to authorization [and longer to pay] is beyond comprehension. and why embrace won't allow providers to file the claims directly is also beyond comprehension [except that they are counting on the insured to not file claims at all or not timely].
Insurer: Embrace
By: BILL