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Very good coverage for our pets
Met Life Pets has provided excellent coverage for my 2 dogs including preventative coverage. The only reason for 4/5 stars is that the claim processing can be inconsistent, sometimes being processed and paid within a week and other times taking a month or more. Another plus is the Veterinarian consult which can be very useful in a a pinch. Customer service is professional and helpful.
Insurer: MetLife
By: Laura Monahan
It can take a while to process claims
It can take a while to process claims, I understand how complex some of my submissions can be. So thank you for always making sure that I get reimbursed as quickly as possible Are you hiring remotely?
Insurer: MetLife
By: Donna Rader
Very nice and helpful.
Very nice and helpful.
Insurer: MetLife
By: Jennifer Christakes
Nothing resolved
Nothing resolved. Was suppose to receive follow up and a refund for incorrect claims never heard from anyone
Insurer: MetLife
By: Khloe Karo
You wrongly DENY just about everything I submit
Just about everything I submit, which are all legit and covered expenses, are rejected over and over. Then the claim is closed. I am currently dealing with this situation on denials of monthly refills for a Simparica script that was already approved! We rescued this dog after she had been in two "forever homes" and at least 3 fosters, and I keep explaining that we have provided every single thing we have on her past records (which shouldn't even matter!). It is sooooo frustrating! Sometimes they are FINALLY paid after months of back and forth, though nothing is different, so the denials seem false and unethical.
Insurer: MetLife
By: BARBARA KARP
PetsPlusUs never let us down
Our dog was diagnosed with CKD in 2024. These last 1.5y has been very challenging, but PetsPlusUs has been there for us. We definitely recommend.
Insurer: Pets Plus Us
By: Ana Carolina
Your claims just take too long to…
Your claims just take too long to process. Here’s an example. I have prescription food that has already been approved and other claims have already been paid for this prescription food. When I submit claims for this same food, they should not be taking over 10 days to process.
Insurer: MetLife
By: LISA
Very quick, helpful & nice
I have been very happy with the turn around time on submitting a claim. Also, when I needed to call and talk to someone about changing my account, each person I talked to was very helpful and nice. The only thing I do not agree with is, when I had to start a new policy because I added a dog, my deductible was no longer good, I had to start over. I feel it should all just move over to the policy if everything stayed the same, you just add a pet.
Insurer: MetLife
By: Courtney Guiste
Easy Peasy - You Are Covered!
I love knowing that I am covered if something comes up. Quick response, easy submission process, and payout.
Insurer: MetLife
By: JC
Simple and straight forward
Simple and straight forward
Insurer: MetLife
By: Helmut Keller