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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Claim was processed and paid in a day
Claim was processed and paid in a day! It doesn't get better than that.
Insurer: Trupanion
By: Jennara
Was reassuring to know we had Spot Insurance
Our fluff had some unexpected medical issues over the course of several months. It was so reassuring to know that we had Spot insurance and could rely on them to help alleviate our financial stress. They were very timely in addressing our claims and made the process very easy.
Insurer: Spot
By: Dee
They don't care about your dog
I really don't understand all the positive reviews. I feel like they're paid. The company has the worst operations of any company I've ever seen. They take a month to pay out claims, have terrible customer service, and most importantly have ridiculous premiums. Year over year increases you can expect between 60 and 90% increases. They don't care about the dogs they care about the money. Terrible company
Insurer: Pets Best
By: Adam Wolf
I love Pet's Best
Pets Best is a great pet insurance. Submitting claims are really easy via the website or the app, which I have on my phone. I just snap a picture of the receipt, click the relevant options, and I can do the whole thing in a couple of minutes. Claim processing is usually timely, and the explanations are clear to understand. When my dog, Smudge, was bit by another dog, I was able to submit a claim for the bill and, because we'd met our deductible, we only owed less than $100 of a $4,000 bill. Pets Best lets me know we can get the care we need for our dog with peace of mind about the costs.
Avoid the Frustration!
I deeply regret switching to Pets Best from Nationwide,this has been the worst pet insurance experience I've ever had. The biggest issue is their claim denials; a significant majority of the claims I submit are rejected without clear justification, making it feel like their priority is avoiding payouts rather than supporting pet owners. On the rare occasion they do approve a claim, the reimbursement process is painfully slow, often taking weeks before I see any funds. This delay is frustrating, especially when dealing with urgent veterinary expenses. Having been with multiple pet insurance providers, I can confidently say Pets Best has been the most disappointing in terms of reliability and efficiency. If you're looking for peace of mind and timely coverage for your pet, I strongly recommend exploring other options. My experience has been nothing short of frustrating, and I truly regret making the switch.
Reimbursement fast!
After my puppy was in the hosptial healthy paws was able to send me a check for the bill within 2 weeks! It was fast and they did a great job with it. Very thankful for pet insurance saving us over $6,000!
A person who actually cares
I was able to talk to a person that was knowledgeable and cared about her company. Explained everything well and I feel good about this insurance.
Insurer: Prudent Pet
By: AJG
The claim was very fast and the…
The claim was very fast and the reimbursement was quick
Insurer: Fetch
By: Kathy
Easy to work with
Easy to work with explanations are clear Payments on time
Insurer: MetLife
By: Sabra Cello
Amanda was absolutely wonderful
Amanda was absolutely wonderful! She tried to help me through the transition and reassured me that everything would be fine. I have an unusual situation which caused me to have to transfer the policy into my name, and her understanding and compassion meant the world to me. She is a wonderful employee and Fetch is fortunate to have such a wonderful person as part of the team!!
Insurer: Fetch
By: Blenda Mourar