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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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Love Prudent
Whenever I call the folks here are so nice and helpful. The company takes good care of their people which means their people take good care of us! I am so glad that after hours of searching I chose Prudent.
Insurer: Prudent Pet
By: EE
Excellent service and fast refound
Excellent service and fast refound. Highly recommended
Insurer: Trupanion
By: Wanda
Extraordinary customer service by Monica!
I am so thankful to Monica for her care, compassion and proactive navigation of my complex situation! My puppy has had several medical issues since we got him in September, and because I have also been dealing with other personal issues, I have been completely overwhelmed and delayed in my submissions. Monica helped reach out to my vet for additional information that was missing and properly guided me towards a simpler way to submitting multiple claims. I am so appreciative of her time and care!
Insurer: Fetch
By: Monica Yohai
My represenative was sweet and very…
My represenative was sweet and very informational.
Insurer: Nationwide
By: Jameka Gardner
AVOID AT ALL COSTS – This Company Does Not Care About Your Pet
I’ve been with this company for over 4 years, paying premiums faithfully every month to ensure my dog was covered in case of health issues. Like many pet owners, I got insurance to help during emergencies—not to be punished for actually using it. Over the years, my dog developed health conditions (which is exactly why we get insurance), and I submitted claims when needed. Now, I’m being hit with a massive premium increase—from $83 to over $128 a month—because I used the insurance I paid for. Disgusting. What makes it worse is that no other provider will take on my dog now due to pre-existing conditions, so I’m stuck with this company that clearly doesn’t care about animals or loyal customers. It’s a trap, and it feels like a scam. I now have to consider a second job just to afford this nonsense. This company claims to care about pets, but in my experience, they only care about profit. Please do your research and think twice before signing up. Once you're in, they know you have no way out—and they take full advantage of that.
Insurer: Fetch Canada
By: Alana Spadafora
Super easy to submit claims
Super easy to submit claims
Insurer: Embrace
By: Dani and Jeremy Knoll
Was easy to apply on line and get what…
Was easy to apply on line and get what I wanted.
Insurer: Nationwide
By: customer
I will be a Trupanion customer for life.
I will be a Trupanion customer for life. When my cats have a medical emergency, I know I don’t have to be as concerned about the bill because Trupanion takes care of so much, so it’s one less thing to stress about! They’re also incredibly fast to review claims and reimburse if necessary. I’m so grateful and recommend them to literally everyone I know with a pet!
Insurer: Trupanion
By: Kalen
Great experience
I like what I read so far about the nationwide pet insurance. I am waiting to see where it is going to take me and Bella the cat.
Insurer: Nationwide
By: Trudy Grandchamps
Horrible
My cat has been covered under HP since 2019, and only now is the second time I've needed to file a claim for her. Process in app: Page 1 is to upload invoice for claim. Page 2 is to upload any missing medical records. Filed a claim for a 5/27/25 visit. Attached the invoice to Page 1. Page 2 stated they are missing Medical records so I uploaded all of my attachments. The app started opening claims for those old wellness visits from the records. Received a message requesting missing records. Emailed all records May 29. Received another message for same. Emailed all records June 3. Filed claims (separately) for 6/9 and 6/10/25 follow-ups. Same process. STILL claiming they do not have medical records. I attached all again for both claims and there are, once again, claims open for old wellness visits. In total, I have submitted all of her medical records FIVE TIMES in the past 2 weeks. Phone calls: May 30, June 9, June 10. All 3 confirmed they saw medical records were emailed. At least, I think because I could barely understand what they were saying nor am I sure they understood me. As of today, June 11, the claim has not processed because I'm "missing information". In addition, I now have 9 open claims when there should only be 3. I sent a heated email to customer service last night with the breakdown of the above. I'm not holding my breath for a reply.
Insurer: Healthy Paws
By: Jo