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Pet parents across the U.S. and Canada have left over 217,980 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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First time Pet Insurance participant..... extremely happy!
I had always been skeptical of Pet insurance, however having lost a pet in 2018 where there were very high treatment costs involved I decided to try it out. I cannot express enough how much the ease of mind that I now have knowing that we have this coverage. The process to file a claim is simple and the claim turn around is quick and seamless!
Insurer: Nationwide
By: Cari
Thank you Hartville Insurance
I just enrolled my dog in the Hartville Insurance earlier this year. Unfortunately my poor dog has had two serious medical issues since. Both times was really scary for our family but it was reassuring knowing that at least he had insurance and the financial part of it would be taken care of. Hartville processed both claims quickly and reimbursed us for our vet expenses as promised. Our family is so very grateful for Hartville Insurance.
Insurer: Hartville
By: Jenny
Great Company
I am completely happy with the company. You respond to requests and help provide a feeling of security knowing Pennie is covered. Thank you
Insurer: Nationwide
By: Randy
We have been very pleased with your service and have recommended it to several people.
When we receive a reimbursement from ASPCA, I put it aside until our next visit to the doctor and it goes towards that bill, or I save it until there is a rather large bill and it helps with that.
Insurer: ASPCA
By: Elaine
Pet Insurance vs Human Insurance
I've never had pet insurance before, but have been pleasantly surprised. Submitting the claims is easy.....understanding the EOBs is easy and the reimbursements are quick. Why can't human health insurance be this simple????
Insurer: Nationwide
By: M
It was bumpy in the beginning but now it seems fine
We got Nationwide's pet insurance with Wellness for our puppy. When we had our first major claim (i.e., we completed the $250 annual deductible) almost 6 months after our policy started, we were told that Nationwide would not cover the claim because it was a pre-existing condition. Under our policy, it specifically said no pre-existing conditions were identified. Nationwide still denied the claim and tried to change our policy once they were aware we never received a policy with pre-existing conditions to one that had pre-existing conditions. Their definition of what constitutes a pre-existing condition, however, is flabbergasting. I asked a representative that if a dog had eaten a sock and needed surgery but had a gastro-intestine pre-existing condition, would Nationwide cover the costs. They said no because it was related to stomach issues. It wasn't until we said we would be bringing a lawyer to any further discussions that they backed down. I think it also helped with the fact that their underwriting team refused to write the new policy. Since that issue was resolved, we've been very happy with the pet insurance through Nationwide. Filing claims is still difficult though. We downloaded the app that Nationwide said to use and when we upload all of the required information, they still ask us, almost every single time, that they still need the medical records from our vet. That takes a while to get every single time so the claims are always delayed. Aside from these, we are very happy to have the best insurance possible for our girl. Nationwide provides us with peace of mind knowing that if she needs anything, we don't have to choose between her life and whether we're able to afford it. Overall, very grateful.
Insurer: Nationwide
By: Shirley
Really Good Coverage
Really good coverage. Covers a wide variety of expenses. The coverage can be quite pricey but thankfully I a discount is available through my employer. Customer service reps can be hit or miss when it comes to being personable.
Insurer: Nationwide
By: LaTonia
High Price Increase
Insurance coverages are just okay, but the recent 25% premium increase since Nationwide took over VPI is excessive.
Insurer: Nationwide
By: Marc
Would Not Be Without Nationwide Insurance For Our Dogs
Title says it all. Veterinary care can get overwhelming at times and it's good to know that we can do the emergency surgery or the big treatment if or when our dog needs it. It's better when our dogs just remain healthy... but our experience with Nationwide has been positive.
Insurer: Nationwide
By: Marylyn
Much improved since I started using VitusVet app.
I have never had any problems at all with nationwide per insurance They have been prompt efficient and attentive at all times.
Insurer: Nationwide
By: Michael