217,166+ Pet Insurance Reviews You Can Trust
Pet parents across the U.S. and Canada have left over 217,166 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our reviews make it easy to compare top insurance providers and find the perfect coverage for your pets.
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Let me know claim was delayed
claim was delayed, but I did eventually receive an email as to the cause of the delay, and it was internal. would be nice to get a heads up sooner in the process, but not a big issue.
Insurer: Pets Best
By: Andrei
Worth it
This is the first time that I have purchased pet insurance and I see how much it is worth it to do so. Especially with the expenses that go along with a new puppy!
Insurer: Pets Best
By: Lisa
I am always pleased
I am always pleased with the level of ease and service with Pets Best. I would LOVE for them to cover more holistic and healthy supplements and flea and tick protection versus the poisons out there that the FDA has said are unsafe (Nexgard/Heartgard), but I think this will hopefully happen over time.
Insurer: Pets Best
By: Kristen
Processed in 2 days
I have two young bird dogs that I decided to cover after a total $2500.00 worth of injury's last year. This was my first claim, I already had downloaded the app and registered on the web sight. the process took less than 5 min and my claim was excepted, processed, and applied toward my deductible within 2 business days
Insurer: Pets Best
By: Brad
Offers direct deposit
I was notified of the claim status within a few days. Payment was directly deposited to my bank account very quickly . No waiting on the check to come through the mail or trip to the bank to deposit! And Tiger is fully recovered! WIN- WIN!
Insurer: Pets Best
By: Lisa
Came through for us
My dog was diagnosed and treated for a behavioral condition. I wasn't really thinking about it being a covered benefit, therefore I didn't file the claim until a couple of months later. I wasn't really sure Pets Best would cover it. Filing the claim was very easy and it was covered within ten days. Halfway through PB notified me that they were experiencing a high volume of claims and that's why it took a few days longer. So happy they came through for us! Very pleased with Pets Best.
Insurer: Pets Best
By: Debbie
Great insurance company
This is a great insurance company for pets. Best prices around!
Insurer: Pets Best
By: Kyla
Misleading marketing/communications, hard to work with
Healthy Paws has been hard to work with from the get-go. I had to have my vet call them to explain that a procedure was not related to a pre-existing condition -- while they ultimately approved the claim (thanks, dr. Dunning), that exemplifies their efforts not to support customers. Also, make sure you read the fine print on EVERYTHING — emails, website, printed materials, etc. They do not make some things obvious, so do your homework. Customer service is incredibly impersonal and feels like an exceptionally cheery bot. I probably wouldn’t be half as upset as I am if the customer service people were at all apologetic when they aren’t able to help. Getting a negative email with cheery exclamation points creates a weird cognitive dissonance. Whoever heads customer support needs to take a communications 101 class.
Insurer: Healthy Paws
By: Alison
This is s Scam! They don’t answer calls or cover qualified claims
They don’t cover qualified claims! I adopted our cat from the humane society in early February, but could not reach anyone from Trupanion on the phone to register her, despite waiting on the phone for hours. I finally got her signed up after a week, and went in for a follow-up appointment for over-grooming, but otherwise she was perfect with zero signs of month later we had to take her in to urgent care for a major sinus infection that came on. Trupanion repeatedly deny our claim and appeals to them to cover her treatment ($800). Trupanion is pretending that her once a day hair ball from over-grooming counts as a pre-existing sinus condition, despite her doctors repeatedly reporting no signs of any sinus issues.
Insurer: Trupanion
By: Derek