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Pet parents across the U.S. and Canada have left over 150,000 verified reviews—real stories, real experiences, real insight. Whether you're after the best price, fastest claims, or friendliest service, our review hub makes it easy to compare top providers and find your perfect match.
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MetLife Clams Service is Superior
MetLife adjudicated the claim quickly and without hassle. I have had Pet Insurance for the past three years and will continue to purchase a policy through MetLife Pet Insurance.
Insurer: MetLife
By: Frank Ferro
Helpful and responsive
Very helpful coverage for my dog's many issues. Excellent response time and always helpful when I need to ask questions . I wish the site made it easier to see the full "explanation of benefits" similar to human insurance.
Insurer: Trupanion
By: Jeremy
MetLife is an amazing company with…
MetLife is an amazing company with excellent customer service and easy claim process.
Insurer: MetLife
By: customerClaudia Knight
We have only had Metlife for a couple…
We have only had Metlife for a couple months but they have been wonderful with coverage and reimbursements. No problems.
Insurer: MetLife
By: Liz
Quick & easy claim submissions
Quick & easy claim submissions
Insurer: Pumpkin
By: Michelle Price
Very easy to submit
Very easy to submit. Time efficient.
Insurer: MetLife
By: customer
The turnaround is much better but it's…
The turnaround is much better but it's always a question for me based on on my previous experience.
Insurer: MetLife
By: Sharon Valko
MetLife Pet Insurance has been incredible.
MetLife Pet Insurance has been — and continues to be — the best fit for me and my poodle. Whenever I call with a question, the representatives are courteous and polite. They even ask about my poodle by name, which I really appreciate. I did have one issue getting a refund on time, but it happened during the holidays, and they explained that they receive a high volume of claims during that period. Other than that, everything has been great. All in all, I give MetLife Pet Insurance 10 Gold Stars.
Insurer: MetLife
By: Lynniecia Grey
Very easy to file a claim and very…
Very easy to file a claim and very quick to get a response
Insurer: MetLife
By: customer
Metlife insurance experience was great…
Metlife insurance experience was great for my pet and myself. Great customer service and easy claim submission. Clear documentation on the claim processing status and good response time
Insurer: MetLife
By: customer